United States Postal Service

2.4
123 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 651 E Township Line Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
651 E Township Line Rd, Blue Bell, PA
19422, United States

Hours

Reviews

2.4
123 reviews
5 stars
35
4 stars
7
3 stars
3
2 stars
5
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of professionalism.

Staffing Issues

Many customers reported long wait times due to insufficient staff, particularly during busy hours, leading to dissatisfaction with service speed.

Mixed Experiences

While some customers praised specific employees for their helpfulness and efficiency, others had negative experiences, indicating inconsistency in service quality.

Package Handling

Several reviews mentioned issues with package scanning and delivery, including lost packages and delays, contributing to customer frustration.

Facility Management

Customers expressed concerns about the overall management of the post office, citing poor organization and lack of responsiveness to customer needs.
  • KF
    Keith Fuller
    6 days ago
    3.0
    Is there outside post office box has been pulled, and it has been years since the front doors actually worked properly.
  • CP
    Caitlin Purcell
    6 days ago
    1.0
    Employee literally wagged her finger no at me. Beyond rude & slow. Train your employees!
  • CH
    Chris Harris
    Jul 2, 2025
    1.0
    The Blue Bell, PA postal service has not scanned my package for the 2nd time. I was given 3 to 4 different excuses as to why my package wasn’t scanned. The supervisor I spoke with today acted like she did not want to help me. One of the employees said to her that it is becoming an issue that packages are not being scanned. The excuse was maybe the scanner was broken, they missed scanning the package, or I was told the first time my package wasn’t scanned that trainees were working in the back and they did not know packages needed to be scanned prior to putting them on the truck. Today I was told to wait till it reaches the next facility and they will scan it. I know from experience that is not happening. The supervisor then said she could manipulate the system and put it in as scanned. I never asked her to do that. After giving her my tracking number she said she called someone and they said she could not enter the tracking as scanned. All I wanted to know is if my package was at the other facility. I’m sick of the excuses. Especially when I took my package inside the post office and put it on the counter with the other prepaid packages. Normally, I had been getting a receipt. I will never do this again. I spoke to another person dropping off a package who said he has had a lot of problems at that post office. Something needs to be done. Either they need to better train their people or they need to replace them with competent people.
  • RG
    Ryan G
    Jul 2, 2025
    1.0
    I just wanted to speak with a real person but their crap phone service tries to redirect you through channels that don’t fit what I needed. Just have someone answer the phone once and a while…

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.