United States Postal Service

Reviews

• DL

  David Lee

  Apr 6, 2026
  5.0
  My family and I went for our passports. We did not have any wait time and the woman that does passports was was very friendly. In addition to being super friendly, she was helpfull. I thought this would be a hassle like the DMV but she made the experience fantastic.
• AS

  Alex Santos

  Mar 28, 2026
  5.0
  We had an appointment for a passport. They were super helpful and friendly. Great customer service and it was quick. Super important to have all of your documents in order so it goes quickly
• MM

  Mairead

  Mar 25, 2026
  1.0
  Woman working at the counter is nice. However whoever does passports is never there. Two scheduled appointments and no one available to assist when we arrive. What is the point of scheduling if no one reaches out to cancel or reschedule.
• AC

  Anirban Chakravarty

  Mar 20, 2026
  5.0
  I had an outstanding experience here. Mariam was extremely cheerful and helpful. Thank you so much. This place deserves better reviews.
• TR

  Thomas Rando

  Feb 19, 2026
  1.0
  Using the United States Postal Service to ship anything valuable feels less like a service and more like a gamble where the odds are clearly posted and you are still expected to act surprised when you lose. I sent a sealed, well-packaged box with tracking and insurance. It was scanned, processed, moved along their network just like it should be. It even made it to the final destination city. What it did not do was arrive intact. The box showed up cut open and retaped, with the actual contents removed. The only thing delivered successfully was an empty shell. There is no reasonable explanation for that outcome other than theft somewhere in the chain of custody. Packages do not open themselves. Contents do not evaporate. At some point between drop off and delivery, someone decided the inside of my box belonged to them. What followed was the predictable routine. File a claim. Upload documents. Provide receipts. Provide photos. Wait. Receive a denial written in sterile, impersonal language that somehow implies you did something wrong. Appeal. Wait again. Another denial. No specifics. No accountability. No payout. The most frustrating part is not even the loss itself. It is the realization that the system appears structured to protect USPS from responsibility rather than protect the customer from loss. Insurance sounds reassuring at the counter. In practice it feels symbolic. When a package can be opened, emptied, resealed, and delivered as if nothing happened, and the official response is essentially a shrug, that is not an isolated mishap. That is a trust problem. If you are sending something you care about, understand that once it leaves your hands, you may be financing someone else’s shopping spree while being told everything was handled appropriately.

Frequently Asked Questions About United States Postal Service