United States Postal Service

2.3
144 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 17 S Commerce Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17 S Commerce Way, Bethlehem, PA
18017, United States

Hours

Reviews

2.3
144 reviews
5 stars
37
4 stars
5
3 stars
6
2 stars
5
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude staff, particularly in passport services, leading to a frustrating experience for many customers.

Appointment Issues

Customers frequently reported canceled or unacknowledged appointments, especially for passport services, causing significant inconvenience.

Slow Service

Many reviews noted slow service with long wait times and insufficient staffing, particularly during peak hours.

Mixed Staff Experiences

While some customers praised individual staff members for their helpfulness, others reported negative interactions, indicating inconsistency in service quality.

Facility Conditions

Some customers mentioned cleanliness and organization positively, while others criticized the overall condition and efficiency of the facility.
  • JJ
    Jessenia (J)
    Oct 3, 2025
    1.0
    Because zero stars doesn't work. Both locations I have booked an appointment for have been unsuccessful and staff extremely unprofessional. Allentown Post Office on Hamilton St cancelled my appointment the morning of. Lehigh Valley Post Office in Bethlehem appointment was scheduled and confirmed, however when I arrived the staff was completely unprofessional and unwilling to assist or even acknowledge my appointment. Complete waste of time, money and PTO hours for work.
  • AA
    Ahmed Ahmed
    Aug 31, 2025
    5.0
    Best place to delivery the lady is very nice
  • MI
    MUHAMMET IMAMOGLU
    Aug 25, 2025
    1.0
    Slow
  • BD
    billy dirt
    Aug 21, 2025
    2.0
    Got bothered for idling my truck buy the old guy thay works at night on the dock so. I don't like to sweat my off too.I don't even know why but several other trucks outside are idling and nobody says nothing to them i can tell they definitely have their favorites i even asked the other drivers personally if anything was ever said to them and they told me no but I bet you everybody in there has their working has their ac on also i been also i would like to see all those people try to lay down in your bed at home with no AC.On a hot day and see how it feels.It's not going to go really well.That's how I feel like im gonna pass out and the driver lounge there is nasty and their own employees are always in their sleeping so that's out the window
  • WG
    William Gould
    Aug 14, 2025
    1.0
    Don't think about delivering drop shipments between 2pm and 4pm, arrived at 1:50pm still waiting at3:30pm for them to start unloading me. Meanwhile many other trucks have come in and we're taken care of right away. 0 🌟

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.