United States Postal Service

2.6
163 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 535 Wood St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
535 Wood St, Bethlehem, PA
18016, United States

Hours

Reviews

2.6
163 reviews
5 stars
48
4 stars
14
3 stars
7
2 stars
7
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Staffing Issues

Frequent mentions of long wait times and understaffing, leading to frustration among customers.

Delivery Problems

Numerous complaints about lost or misdelivered packages, with customers expressing dissatisfaction with the reliability of the service.

Mixed Experiences

While some employees received praise for their helpfulness, overall experiences varied greatly, with many customers feeling disappointed.

Communication Issues

Customers reported difficulties in reaching the post office by phone and receiving timely updates on their packages.
  • MR
    Miguel Ramos
    3 days ago
    5.0
    Richard and Carol were so helpful when I was looking to retrieve my daughters phone that was lost and returned to the post office thanks for your help!
  • RR
    Rob Rivera
    6 days ago
    5.0
    Arrived around 10:30am and was helped by Nadia. She was extremely helpful and pleasant. Nadia provided exceptional customer service. She was very approachable, kind, and had a sweet accent. Give that woman a raise!
  • DH
    Donna Harrington
    Nov 14, 2025
    5.0
    Everyone has and is always pleasant when I go here.
  • BB
    Bentley
    Oct 31, 2025
    1.0
    It seems to be that this USPS store also likes to delete bad reviews, I left one about this extremely rude employee (Donna) last month and It is somehow deleted off of this page. Suspicious...
  • DP
    Daniel Pany
    Oct 8, 2025
    5.0
    I've been here many times. Sometimes they have a long line, but as long as you're patient with the staff and respectful, they'll help you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.