The UPS Store

Reviews

• PP

  Paul Pastore

  Feb 3, 2026
  1.0
  I’m not sure of his name but he was very rude and seemed to have an attitude when I went to return one of my items.
• NT

  Norman Thompson

  Jan 30, 2026
  5.0
  I used UPS often for my shipping packages and labels and copies.
• JB

  Jose Briceño

  Jan 19, 2026
  5.0
  La responsabilidad, el buen trato y atención al cliente los recomiendo siempre a mis amigos y conocidos gracias
• GW

  Gary Watkins

  Jan 19, 2026
  1.0
  We attempted to ship an iPhone last month at this location. A different package showed up, but it had the same label as the iPhone that was shipped. My wife called the store, and was told the manager would call back, but he never did so my wife went to the store and spoke with him. He said that he would investigate and get back to her. Once again, the return call never came, so I went to the store with my wife once again. On arrival, we told the manager that we were waiting for his return call, he told us how he has 3 stores to manage and he needed to look at 5 hours of video tape because he can’t rewind/ff the video machine. We were then told that he would get back to us either the next day or the day after, he needed to contact the hub and open a claim. Once again, there was no return call, so 4 days later I decided to call Corporate and see if a claim was opened. No one could find a claim; I was sent to one phone number after another. One number that I was referred to, sent to other departments, only to be sent back to the original number. Support is set up through the Locally Franchised stores, if you don’t have the Local Store Support contacting Corporate, it is extremely difficult to open your own claim. As part of the process, I was referred back to the Local Store several times for required information that the local store label calls one thing, but the Corporate Claim form calls something else. You are put in a situation where the Local Store is saying it’s Corporate and Corporate is saying it’s the Local Store. If you are able to get an answer from the Local Store! I gave up trying to file my own claim and went back to the store 9 days later, we had still not received any call back from the manager. Our conversation was not cordial, as the manager was immediately hostile upon my arrival. I assumed it was because he once again didn’t do what he said he would do. I see a lot of responses about providing World-Class Services. My expectations of World-Class Services would have included: • My wife is a senior who returns online purchases but doesn’t ship anything of value. Since you are the “Shipping Experts” a recommendation to insure the package would have been nice, especially an item so susceptible to theft. • A Manager who doesn’t view their customers with problems as burdens on their time! • A Manager who builds trust with customers by following through on promises made and providing reliable information to customers with UPS delivery issues. • A Service Provider who provides transparency with investigations. The information that I received from this claim is a claim number (that I don’t have authority to access) and a picture of the wrong package being delivered. When I asked Corporate if there were any pictures of the package as it left the store. I was told that the Local Store does not have to share the pics or video ………what!!! It appears that it is just cheaper to pay a claim than try to find out what happened, we lost over $700 on this transaction. Even if it was insured, just pay it and move on. We tried to ship another iPhone, this time we had T-Mobile ship it, once again through UPS. This one they tracked to the Miami Hub where it “disappeared”. We are going to try again, but this time using FedEx.
• DS

  D S

  Jan 7, 2026
  5.0
  While I used the self-service kiosk, they still smiled when I came in (they were quite busy) and told me to have a nice day when I left (still quite busy)

Frequently Asked Questions About The UPS Store