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Visit your local Post Office™ at 1020 Merchant St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Let me just start by saying it's not hard to be decent.
I went here to pick up a package that was listed on my tracking "being held at post office by customer request". I'm the customer and I didn't request this, but it's no big deal I just dropped by after work.
I waited for a few minutes for someone to come up, again, no biggie all cool. I gently explained my situation and that I was there to pick up my package. It's a Friday, I don't wanna be a burden and just leave it there all weekend. I didn't really care when I got this package.
After silently punching in my tracking number and asking for the delivery address as well as giving me some bizarre expressions, they mentioned if something was blocking my mailbox. I explained my car is close-ish(3 feet) to my mailbox and will be moved soon. I expressed I'm having a lot of issues with depression and just haven't had the time or energy to play musical cars at my house to get it moved further away. This was dismissed which is fine. But then came the part that bothered me.
They stated that *my mail persons name* is really good and the situation has to be really bad for her to write "something like that." What does that mean and what was that for? Now, being the anxious person I am, I think that my mail person is writing cruel things about me in their system. That sucks and just feels bad.
I asked about it a little bit and said, "she isn't mad at me is she? I'm not mad about the package, the car will be moved tomorrow and I hope we are cool." The person just kept putting their hands up saying they just work inside or whatever. Immature and unprofessional response. If something bad was written, they could have just given me my package and not mentioned it to me. I was pleasant with them so why all this?
Do better. I don't deserve to be feeling bad for being a normal human just calmly picking up a package.
FB
fae b
Sep 30, 2025
1.0
tried to say i sent back an item, never did that an theyre saying i gotta now out of my own inconvenience pick up the package with a valid id, yall can’t delivery a heavy package?
JS
john steadman
Jul 5, 2025
5.0
Really excellent service from both inside the post office and from the mail carrier. They go out of their way to help.
TK
Tony K
Jul 23, 2020
1.0
My package ended up in leetsdale and I'm in ambridge smh
LL
Loot Up Design (LD)
Nov 20, 2015
3.0
Good service but I can never get a priority package the day it's supposed to arrive. The updates are delayed so I always have to reschedule. Please knock louder.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Ambridge, PA?
The United States Postal Service is located at 1020 Merchant St, Ambridge, PA 15003.
What are the operating hours for this Post Office?
The Post Office is open Monday through Friday from 8:30 AM to 4:30 PM and on Saturday from 9:30 AM to 12:30 PM. It is closed on Sundays.
Can I get a passport application and photo at this location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment. You should complete and print your passport application form before applying.
Do I need an appointment for passport services here?
Most passport services at this location require an appointment scheduled via the USPS online scheduler. Limited walk-in hours may be available at select locations.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo is $15.
Can I rent a PO Box online for this location?
Yes, you can search and reserve a PO Box online at the USPS website, then complete your setup in person at the Post Office.
What payment methods are accepted for money orders or other services at this Post Office?
While specific payment methods are not detailed here, USPS locations commonly accept cash, debit, and credit cards for services like money orders. It's best to contact the location to confirm.
What nearby places can I visit around the United States Postal Service at 1020 Merchant St?
Nearby you can find Alexander's Restaurant and Police Station Pizza for dining, P J Caul Memorial Park for outdoor activities, and UPS Access Point location for additional shipping services.
Are there other postal or shipping services close to this USPS location?
Yes, nearby is another United States Postal Service location, US Post Office, and the UPS Access Point location for courier and delivery services.
What services or stores can I visit around the Post Office if I need automotive or related supplies?
Close to the Post Office you can find Ambridge Wholesale Tire for tire services, Advance Auto Parts for automotive supplies, and BP and Marathon gas stations for fueling needs.