United States Postal Service

2.5
162 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 442 Hamilton St Ofc to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
442 Hamilton St Ofc, Allentown, PA
18101, United States

Hours

Reviews

2.5
162 reviews
5 stars
48
4 stars
12
3 stars
4
2 stars
7
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised friendly staff, many reported rude behavior and poor service from certain employees.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and inadequate service.

Delivery Problems

Many customers experienced issues with package deliveries, including misdeliveries, delays, and lack of communication regarding their mail.

Phone Service

Customers frequently reported difficulties reaching the post office by phone, with many calls going unanswered.

Facility Condition

The building received positive remarks for its historical architecture, but operational efficiency was criticized.
  • FR
    Francisco Rodriguez
    Jan 3, 2026
    1.0
    Full service is supposed to be until 1 pm on Saturdays at this Hamilton St Post Office. I arrived at 12:50 pm since I had to work today and then went to the post office. When I arrived the clerk windows were all down. I knocked on one of them to ask if someone could help. At 12:52 one of the clerks steps outside to inform me that the windows are closed. I asked her why the windows are closed if full-service is supposed to be until 1 pm. She just shrugged me off with the same response, “Sir the windows are closed.” I walked out, serviceless. I am very happy to see that my hard-earned tax dollars are hard at work.
  • KK
    kay kay
    Dec 2, 2025
    1.0
    Phone doesn’t work packages come late
  • BE
    Bing Esteban
    Nov 24, 2025
    5.0
    Very good customer service!! Great job **CEY
  • LV
    LUIS ONIL CALVO VARGAS
    Oct 1, 2025
    5.0
    Muy buen servicio
  • KV
    Kiara Vilma
    Sep 11, 2025
    1.0
    I don’t know who little miss hate her job is but I will be in to ship my husband’s package tomorrow since she has a bad attitude every time he tries to get it done. Telling everyone she leaves at 5pm so everyone has to leave and refused to help people. Get better staff!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.