United States Postal Service

2.5
161 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 442 Hamilton St Ofc to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
442 Hamilton St Ofc, Allentown, PA
18101, United States

Hours

Reviews

2.5
161 reviews
5 stars
48
4 stars
12
3 stars
4
2 stars
7
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and poor service.

Delivery Problems

Customers frequently experienced issues with package deliveries, including items marked as delivered but not received.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall sentiment leaned negative due to widespread service failures.

Facility Condition

The building was noted for its historical architecture, but the service quality overshadowed positive remarks about the location.
  • LV
    LUIS ONIL CALVO VARGAS
    Oct 1, 2025
    5.0
    Muy buen servicio
  • KV
    Kiara Vilma
    Sep 11, 2025
    1.0
    I don’t know who little miss hate her job is but I will be in to ship my husband’s package tomorrow since she has a bad attitude every time he tries to get it done. Telling everyone she leaves at 5pm so everyone has to leave and refused to help people. Get better staff!
  • CD
    Christine Donnelly
    Sep 10, 2025
    4.0
    Cool old building. Self service open an hour or so after the staffed desk.
  • UM
    Umer Malik
    Sep 9, 2025
    1.0
    Very bad service lagay who’s incharged have very bad attitude
  • YV
    Yosmaylin Vidal
    Jul 17, 2025
    1.0
    I requested an early out today at work for my appointment at 12:00pm. Got a phone call at 7am saying my appointment it’s cancelled because they’re short staff and not doing passports anymore. I was waiting for this appointment since last week and the biggest issue was how rude she was on the phone about it. Avoid this location if you can!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.