The UPS Store

4.7
283 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5003 in Allentown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - N Cedar Crest & Walbert Ave Crest Plaza Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1636 N Cedar Crest Blvd, Allentown, PA
18104, United States

Hours

Reviews

4.7
283 reviews
5 stars
256
4 stars
2
3 stars
7
2 stars
0
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and knowledgeable, often going above and beyond to assist customers.

Efficiency

Customers frequently mention the quick and efficient service, even during busy times, with many noting minimal wait times.

Upselling Concerns

Several reviews express dissatisfaction with perceived upselling practices, particularly regarding additional fees for packaging and services.

Positive Experiences

Many customers report excellent experiences with shipping and returns, highlighting the store's ability to handle complex situations effectively.
  • ZZ
    Zing
    Jan 7, 2026
    5.0
    So far these guys have exceeded my expectations 3 out of 3 times. They took extra care to send a very expensive watch overnight, have offered to pack up my boxes for me, and have overall been extremely pleasant to deal with! I have switched all of my eBay shipments over to UPS now! Thanks again for being so helpful and courteous!
  • JG
    Joseph Guilder
    Dec 15, 2025
    5.0
    I had a vast amount of orders for my company. Everyday this team at this ups store was amazing with helping me. They processed up to 70 orders for me a day and were very encouraging. Highly recommend this location
  • LJ
    Leah Jacobs
    Dec 12, 2025
    5.0
    Hands down the best UPS Store- always friendly, patient, and incredibly helpful. It's rare to find customer service this consistently great. Thank you!
  • SF
    Steven Faris
    Dec 9, 2025
    1.0
    Absolutely trash customer service. 0 regards to customer courtesy. Just gives an excuse they are "private. " Private business owners can make their own decisions. Ups lost my package and the reship was sent to the store. Shipping fee paid and I had to pay a store fee? Ridiculous, especially from a first choice member. Business ran by greed.
  • TK
    T K
    Dec 6, 2025
    5.0
    After a few very poor experiences at other UPS locations, this one on Cedar Crest Blvd was top notch. In the midst of a crazy holiday season, they helped me get exactly what I needed. All of the employees at this location were wonderful and welcoming. I’m glad I ended up giving UPS one last try at this location.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5003 in Allentown offer?

The UPS Store #5003 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #5003 located?

It is located at 1636 N Cedar Crest Blvd, Allentown, PA 18104, in the Crest Plaza Shopping Center at N Cedar Crest & Walbert Ave.