The UPS Store

4.1
111 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7496 in Allentown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5585 Hamilton Blvd, Allentown, PA
18106, United States

Hours

Reviews

4.1
111 reviews
5 stars
87
4 stars
0
3 stars
0
2 stars
1
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while many praised the staff for being friendly and helpful, others reported rude and unprofessional behavior from the owner and staff.

Efficiency

Some customers experienced long wait times and inefficiencies, particularly when the store was busy, while others noted quick and smooth service.

Pricing Issues

Several customers expressed dissatisfaction with perceived overcharging for services and lack of transparency in pricing.

Notary Services

Customers reported issues with notary services, including unhelpful staff and lack of clarity on available services.
  • JP
    John Pavelko
    3 days ago
    1.0
    Rude people work there. Very unaccommodating. They dont like to do Amazon returns.
  • LW
    lenny wells
    Jan 6, 2026
    1.0
    Couldn’t tape a box for me was too much to ask. Ignorant people
  • GA
    Gizell Aydin
    Dec 26, 2025
    1.0
    Absolute worst UPS experience I’ve ever had. The woman at the front desk was completely unwilling to help, even though it was clear I needed assistance packaging my item. After being told I needed a box, I went out and bought one, only to return and be told it also needed to be taped. I explained that I didn’t have tape with me, and instead of helping—despite having a roll of tape right next to her—she just pointed to the tape for sale on the wall. The lack of customer service and basic courtesy was unbelievable. I won’t be returning.
  • JG
    Jacquelyn Guarracino
    Dec 14, 2025
    1.0
    If I could give them less than a one star, I would. My husband and I were returning a large item. The box needed a swipe of tape and they refused. The tape gun was right behind the unfriendly owner but she said she could be liable for taping the box for us. Didn’t even apologize. There was a nice couple in line as well who told us to go to Kohls where they would offer us better customer service. Bad customer service. Here’s some advice: be nice to people. Customers are the reason you have a paycheck.
  • LB
    Lauren Brooke
    Dec 13, 2025
    5.0
    Great service and very friendly staff. They were quick, professional, and very helpful with my shipment. Highly recommend this UPS Store!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7496 in Allentown offer?

The UPS Store #7496 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.