Business Details
About
Logistics ServiceTransportation Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities and can quickly develop informed and efficient solutions — tailored just for your specific needs.
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- MSMolly snyderNov 14, 20251.0If I could give 0 stars I would. I scheduled delivery for the treadmill I ordered back on the day of purchase (10/20/25). This Was a very heavy item and I paid for delivery up one flight of steps, which was clearly marked in the notes. I scheduled my delivery for November 4th which was the earliest available date. On the morning of the fourth I checked the website to see if there was a time frame and noticed that the date had Been changed. Although their system suggests someone left me a voicemail to let me know of the change, This would not be correct because I do not have voicemail. I rescheduled the delivery 2 weeks later for the next available appointment. I again made myself available for that day. A couple days before the appointment I lookOn AI t's site and it appears that once again they changed the date for the day before. Luckily this time I had ample time to rearrange my schedule and be available I again called the customer service number and was again told that somebody had called me and left a voicemail message. He said the reason it was rescheduled again is because no one was going to be in this area that date. I sat here waiting all day yesterday for my delivery but it never came and no one ever called. I called them today and was told that they don't have anyone available because this is a heavy item and would take 2 people. They agreed to reschedule it once they found somebody to help the Driver deliver it. I was going to be out of town for the next few weeks so I had to cancel my order. Not only is this Company a mess but they are liars as well.
- RERob EmmettJun 20, 20251.0Damage multiple boxes and does not communicate about deliveries at all. took two week for them to schedule a delivery.
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
How can I check the status of an existing delivery with AIT Home Delivery?
You can check the status of your shipment by calling AIT Home Delivery's customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should dial 1-855-413-8100.
What is the process to schedule a delivery service with AIT Home Delivery?
Schedule a delivery by calling the customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers have a dedicated number: 1-855-413-8100.
Do I need to provide shipment dimensions and weight to get an accurate price?
Yes, shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment directly from AIT Home Delivery's local terminal?
No, customer pickup is not available. Shipments are delivered directly to the destination address by AIT's expert teams.
Does AIT Home Delivery provide warranties for their assembly work?
Yes, depending on the product, warranties range from 30 days up to one year for assembly work.
Does AIT Home Delivery assemble products outside their standard catalog?
Yes, they provide pricing and assembly services for furniture, outdoor sporting equipment, and other items beyond their standard catalog.
Can AIT Home Delivery move products inside my home to a specific room?
Yes, they offer in-room delivery as part of their white glove delivery service when specified in the pricing request.
Are AIT Home Delivery's technicians background checked and insured?
Yes, all technicians undergo thorough background checks and are bonded and insured for your protection.
How can nearby SpeedPro Allentown help AIT customers?
SpeedPro Allentown offers sign-making and printing services nearby, which could assist business customers needing custom signage or printed materials during their visit to AIT Home Delivery.
What nearby logistics companies are close to AIT Home Delivery in Allentown?
Nearby logistics and freight companies include AIT Worldwide Logistics - Final Mile and American Courier. Customers might find it convenient for coordination or comparisons.
Which transportation routes are accessible near AIT Home Delivery?
Interstate Pa 78 is nearby, providing convenient transportation access for deliveries and customer visits to AIT Home Delivery in Allentown.