With a focus on the community of small businesses and consumers, Staples in Tualatin, OR provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Overall, customers reported a mix of experiences with staff, ranging from exceptional service to rude and unhelpful interactions.
Product Availability
Many customers appreciated the good selection of products and the convenience of having items in stock for immediate purchase.
Store Environment
The store was generally described as clean and well-organized, though some customers noted issues with staff being unhelpful or disengaged.
Technical Issues
Several reviews highlighted problems with online order processing and technical difficulties during services like TSA Precheck.
Staff Knowledge
While many employees were praised for their helpfulness and product knowledge, there were instances of staff lacking the necessary training to assist customers effectively.
JK
Jim Knapp
Nov 14, 2025
5.0
I was very impressed with the customer service I received today. The sales associate was very nice & pleasant. I needed a new ink cartridge for my printer & he had me wait near the checkout isle while he obtained the product for me & then immediately helped with the purchase.
BC
Bob Craft
Nov 9, 2025
5.0
Great customer service
MM
Merry McAdoo
Nov 4, 2025
5.0
Willingly took my electronics for recycling at a convenient location.
Thanks.
AF
Angela Turitto Fiez
Oct 10, 2025
1.0
There is a Manager or a lead associate that appears to be on the verge of a psychotic break. He does not wear a name badge and appears to be a little disheveled in his clothing.
He practically walked into me and refused to acknowledge or apologize for that. And then at the cash register he was rude, condescending, and sarcastic. And not only to me. The woman in front of me he was condescending to, and his coworker was so terrified of him when he spoke to her, she couldn’t even look at him in his eyes.
It was beyond a bad day for him. I got a really bad vibe. I will never go back to that store. He’s scary. Like, manifesto scary.
MZ
Marilyn Zimmer
Oct 5, 2025
5.0
We ordered a large printer and wanted to pick it up instead of having it shipped. It was ready the following day and we picked it up with quick secure processing. They loaded it into our car with a smile and we were on our way. Great service all around!