The UPS Store

3.6
162 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0798 in Tigard offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Tigard Marketplace Next To Bimart.

Location

The UPS Store
13500 SW Pacific Hwy, Tigard, OR
97223, United States

Hours

Reviews

3.6
162 reviews
5 stars
100
4 stars
6
3 stars
0
2 stars
4
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful interactions, particularly with specific staff members.

Operational Issues

Customers frequently noted that the store's hours were not adhered to, with instances of the store being closed during posted hours.

Positive Experiences

Despite negative feedback, several customers praised specific employees for their helpfulness and professionalism, highlighting that some staff members provided excellent service.

Pricing Concerns

Multiple reviews expressed dissatisfaction with pricing policies, particularly regarding charges for packaging materials and services.

Efficiency

Some customers reported quick and efficient service, especially for simple drop-off tasks, contrasting with experiences of long wait times and poor service.
  • JW
    Jenny Walker
    Oct 31, 2025
    5.0
    I can’t say enough wonderful things about this UPS Store location. I’m here frequently, mostly for Amazon returns and various shipping needs, and every single visit has been smooth, efficient, and pleasant. The staff is consistently polite, professional, and genuinely friendly. They greet you with a warm attitude, help you right away, and always make the process incredibly easy — which I truly appreciate. Whether I’m dropping off a quick return, shipping a package, or needing assistance with labels or packaging, they always meet my needs with no hesitation. They never seem backed up or overwhelmed; the line moves quickly, and even when there are several customers, they handle everyone with patience and efficiency. It’s clear they care about doing things right and treating people kindly. I really value how reliable they are — in a world where errands can often feel stressful or time-consuming, this UPS Store makes things seamless and stress-free. They take the guesswork out of returns, always get the job done, and do so with professionalism and a genuinely positive attitude. Highly recommend this location for anyone needing shipping services, printing, packing, or returns. Excellent service every time — five stars well earned!
  • HI
    H-MART PORTLAND INC
    Oct 25, 2025
    1.0
    10/25/2025 10:04 now, this shop is not opened.
  • PP
    PEYTON
    Oct 20, 2025
    2.0
    A grunt. That’s what I get half the time after a transaction here. No “thank you for your business”, no “have a good day” — just a grunt or some inaudible noise. (I’m the only one that says Thank You each time.). Last time I came, I was with a companion: even they thought it was weird. Reading all the reviews here, it appears I’m not alone here. If it were not on the way to work, I’d go to another UPS. So sad. We give them the business and no one is happy or grateful for it. This is not representative of the brand.
  • KH
    Kara Harbour
    Oct 18, 2025
    1.0
    I made an appointment for notary services and received a conformation email. I arrived to the store on time, waited almost 10 minutes, and was told that the manager wasn't even there to do notary services. Waste of time.
  • DO
    Dan Osawa
    Sep 21, 2025
    1.0
    Wow. Talk about horrible customer service. The person that helped me made me feel horrible and an inconvenience. Never will go there again. Ugh

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours for The UPS Store in Tigard?

The UPS Store in Tigard is open Monday to Friday from 8:30 AM to 6:30 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM. Hours may vary on holidays.