United States Postal Service

3.0
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 760 A St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
760 A St, Springfield, OR
97477, United States

Hours

Reviews

3.0
139 reviews
5 stars
57
4 stars
12
3 stars
5
2 stars
7
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude staff, with several customers reporting negative experiences with specific employees.

Package Delivery Issues

Numerous complaints about packages being delivered to the wrong addresses and delays in package scanning and delivery.

Staff Efficiency

While some customers praised the efficiency and helpfulness of certain staff members, others noted long wait times and lack of assistance.

Communication Problems

Many customers expressed frustration with the inability to reach the post office by phone and poor communication regarding mail delivery.
  • JN
    Jarot Nemec
    Dec 23, 2025
    1.0
    My mailboxes got broken into so I have to pick up the mail at the post office. The older lady with the glasses behind the counter got my mail but didn't even check my ID to make sure it was me. I asked her don't you want to see my ID? to make sure you're giving me the mail not some stranger and she said no. So I guess you could just go in there and pretend to be anybody in any address and they'll just give you their mail. And she was rude.
  • JJ
    Jason
    Dec 18, 2025
    5.0
    The staff at this post office is awesome. They are always super friendly and fast. I especially like mike bc we always 5alk college football.
  • ZC
    Zach Cheary
    Dec 16, 2025
    1.0
    They take more than 24hrs to scan packages if you drop them off in the bin. With no self service kiosk and long this is a problem for me bc I need my packages scanned in the day I drop them off.
  • MR
    Marla Rogers
    Dec 6, 2025
    5.0
    This is always the best post office. The employees are very efficient and friendly!
  • AB
    Andrew Bennett
    Nov 12, 2025
    1.0
    So I discovered I am not the first to leave a review about undelivered packages. If you haven’t delivered a package don’t mark it down as delivered. If you know your workers are marking down packages as delivered when they are not take accountability and admit that they are doing that when the packages are missing. I got a pink slip for different package and I made a purchase online for a second package which was supposed to make it to the apartment office on a Thursday and was reported to be shipped the second next Monday when it hadn’t been shipped yet. I called your customer service line and got a lady who after receiving my information said “it doesn’t matter what you say or verify. It doesn’t matter if the leasing office manager clarifies that they haven’t received the package. We are still going to make you do an online inquiry “. If your customer service line doesn’t do anything fire them and see the hard way what not sorting out problems earlier on will get you(eventual lawsuit from customers in tweakerville mail theft Oregon). We all know what Oregonians do with online inquiries which is laugh and do nothing. I have a pink slip from the that says “tried to deliver government document the first attempt) and I don’t have a tracking number for this one and you know why. I have been trying to contact the usps store to find out which store is trying to deliver the government document so I can go pick it up myself or insure it gets sent to the right building, but you can’t find any information on it, because your too lazy and won’t check the mail slot at the usps office to see if it is there. Don’t send people to do an online inquiry when you can solve a problem in 10 minutes. We citizens disagree with your services and expect you to do a more responsible job at helping us solve problems that occur at your buildings.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.