United States Postal Service

2.7
173 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1050 25th St SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1050 25th St SE, Salem, OR
97301, United States

Hours

Reviews

2.7
173 reviews
5 stars
58
4 stars
11
3 stars
6
2 stars
11
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or stolen packages, as well as poor communication regarding delivery status.

Accessibility

Customers express frustration over difficulty reaching the post office by phone and the lack of clear information about hours and services.

Overall Experience

While some customers report positive experiences, many others highlight significant issues with service quality and employee behavior.
  • MC
    Miranda Grace Crowell
    Dec 8, 2025
    5.0
    Exceptional customer service! Thanks for helping with a mail-forwarding Snafu!
  • JS
    J Stairs Stairs
    Nov 22, 2025
    5.0
    Nice
  • GR
    Gratian Russell
    Nov 4, 2025
    1.0
    Can't even post the times when ur open on here? Wow no wonder why my mail is lost.
  • DL
    Dylan lloyd
    Nov 3, 2025
    4.0
    There was a bit of a wait, but totally worth it — Kathrine in customer service was amazing! Super friendly, helpful, and really made the whole experience better. You can tell she actually cares about people. Big thanks to her for making my day a little easier!
  • AW
    Alyssa Walker
    Oct 10, 2025
    2.0
    Not hard to put your hours on the Google page for the business. This is how most people look for your hours.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.