Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 519 SE Kane St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
130 reviews
5 stars
29
4 stars
8
3 stars
5
2 stars
10
1 star
78
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers frequently reported problems with mail delivery, including packages being lost, delivered to the wrong address, or not delivered at all.
Customer Service
Feedback on customer service was mixed; while some employees were praised for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Staffing Problems
Many reviews highlighted understaffing and slow service, leading to long wait times and inefficient handling of customer requests.
Management Concerns
Several customers expressed frustration with management's inability to address ongoing issues, leading to a lack of accountability among staff.
Mixed Experiences
While some customers had positive experiences with specific employees, the overall sentiment leaned towards dissatisfaction with the service provided.
- BPBrian PailletteNov 17, 20251.0For the last couple of years now, mail service has been terrible. I have sent many complaints to the main office. We get our mail once or twice a week instead of daily. They said it's because of being shorthanded. Just an excuse! And now to top it off, we mailed a package a few days ago to be sent to San Bernardino, CA. We got a message it is sitting in a New Jersey post office. How the hell does that happen? The post office is nothing more than a bunch of buffoons who don't know what they are doing. Never using the post office again. If I have to pay more I will use FedEx or UPS. So mad! I am noticing as well that the local post office here just simply does not give a damn. If they did care about customers, they would respond accordingly to these reviews to try and fix the problems. Really sad.
- LALisa AdamsNov 1, 20251.0Mail delivery service is sporadic at best. Why someone isn’t held accountable is beyond me. It’s frustrating, especially when you have outgoing mail or are expecting something to arrive and you don’t get delivery that day. The only thing they’re good at is excuses.
- JTJulie ThomasOct 25, 20254.0Yes.... Very Friendly
- TPTiaras PostOct 9, 20251.0They keep skipping the san souci addresses for a couple days at a time. She left my package in the middle of my drive way after throwing it out of her van. It's not my fault that they are shortstaffed.They should not treat my property like that. Luckily it wasn't breakable.
- CJCharlotte JSep 24, 20252.0Roseburg post office is terrible. They would not help me at all & treated me like I was stupid because my change of address got messed up. The man (Ken) has no business helping people. Federal employees are supposed to be public servants not condemning jerks. If you could only do all your post office business in Winchester they were very very nice & would help if they could
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 519 SE Kane St offer?
The Post Office offers mail sending, package shipping, money orders, PO boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this USPS location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment to use passport services here?
Most passport services require an appointment scheduled online; limited walk-in hours may be available.
How much does it cost to get a passport photo at this USPS?
The fee for a passport photo is currently $15.
Are PO Boxes available at this Post Office and how can I reserve one?
Yes, you can apply for and reserve PO Boxes online or in person at the location.
What are the business hours of this USPS location?
Open Monday to Friday, 8:30 AM to 5:00 PM; closed on Saturdays and Sundays.
Is 24/7 access available to PO Boxes in the lobby at this location?
Most PO Boxes offer 24/7 lobby access, but you should check with this Post Office for exact hours.
What nearby places can I visit before or after my trip to the Post Office?
You can visit Umpqua Valley Wineries for wine tasting or Experience Roseburg Visitor Center for travel information nearby.
Are there any other postal services close to this USPS location?
Yes, nearby you’ll find another United States Postal Service branch and the US Post Office for additional mailing needs.
What local businesses nearby can assist with printing or design needs?
Anvil Northwest nearby provides graphic design, advertising, and printing services.