United States Postal Service

Reviews

• VG

  Vinayak Ganeshan

  Mar 24, 2026
  1.0
  In classic government fashion, filled with the most incompetent and least helpful staff
• AS

  Arianna Stephan

  Mar 6, 2026
  5.0
  I'll start by saying I was having a very bad day, one of those kinds of days where it seems like the universe is against you and everything just keeps going wrong. I visited the Waterfront/Madison Street USPS location for the first time for a passport where I was greeted by Coco and Sharon. Teary-eyed and not my finest moment in public, they went out of their way to help me. I will never forget the kindness and empathy they both showed me, they completely turned my day around. I hope so much goodness comes to these two special ladies. We need more people like Coco and Sharon in this world! :') And I hope that if Sharon or Coco reads this, they know how appreciative I truly am.
• LB

  Laura Bussey

  Feb 13, 2026
  1.0
  ZERO STARS: This location is useless. Like so many others, I encountered Ana and her co-worker Coco (she refused to give me her name, but another postal worker identified her) who refused service and were unbelievably rude and unhelpful. It doesn't matter if your paperwork is in order or not, they will refuse to process your application. Both these women should be fired, or at the very least removed from processing passports - they do NOT know how to do it. This location should probably just not accept passport applications at all since they seem to deny everyone. I waited a month for my appointment so it was very frustrating to be so ready and still denied. Zero stars.
• SM

  Sophia Malek

  Jan 29, 2026
  1.0
  Do not come here for a passport appointment, horrible experience
• JR

  James Ressler

  Jan 14, 2026
  1.0
  Similar to others’ experiences here, the woman running the passport desk is incredibly rude and incorrect about many aspects of the passport process. We had an appointment to get a passport for a child under 16 that got cancelled last minute as she was out for the day. Whatever, it happens sometimes. We rescheduled the next available appointment and showed up 10 minutes early. The place was completely empty but we still were told to wait until the actual appointment time. We had all the paperwork but needed photos taken. This is listed as a passport facility that does on-site photos. The staff tried to take a single picture but our kid wasn’t looking directly at the camera due to being nervous about being in an unfamiliar environment and being told to stand alone against a wall. This is a young child. We were told to get photos elsewhere, that USPS didn’t do photos for children (not true), that our child was spoiled (all because she didn’t get the perfect picture on the first try). She wasn’t crying or fussing. I recommend any other location.

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