United States Postal Service

2.4
251 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 12210 SW Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12210 SW Main St, Portland, OR
97223, United States

Hours

Reviews

2.4
251 reviews
5 stars
63
4 stars
24
3 stars
6
2 stars
13
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the kindness and helpfulness of staff, many reported rude interactions and a lack of accountability from management.

Staffing Issues

Frequent complaints about long wait times due to insufficient staff, with many reviews noting only one or two employees available during busy periods.

Mail Delivery Problems

Numerous reviews highlighted issues with lost or misdelivered packages, as well as inconsistent mail delivery.

Communication Challenges

Customers expressed frustration over the inability to reach staff by phone, with many stating that calls go unanswered.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences with specific employees who provided excellent service.
  • YR
    Young Roberts
    1 day ago
    5.0
    “We’d love to hear about your visit! If you have a moment, please leave us a review—comments like ‘Parking lot is a touch small, but I've never been unable to find parking’ help us improve and help others choose us with confidence.”
  • VV
    Velico Vulpes
    Sep 27, 2025
    5.0
    Very kind and helpful postal professionals
  • PN
    Patricia Neitzel
    Aug 18, 2025
    1.0
    I have lived here 4 years and this post office in Tigard is the worst I have ever experienced. One person behind the counter and 9 customers standing in line without moving for the last 12 minutes. This is very typical. I would use another post office but the closest one is a few miles away in the wrong direction. Every time I come here I say I will never come here again..
  • OO
    Omar O'Farril
    Aug 16, 2025
    1.0
    Never seen someone move so slow like the girl here. She had 3 speed slow, extra slow and stop.
  • CH
    Cameron Hawkins
    Aug 8, 2025
    1.0
    Consistently loses my mail then makes it incredibly hard to contact anybody about my the missing mail. Also does not like to hear criticism about their quality of work or customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.