United States Postal Service

2.4
256 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12210 SW Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12210 SW Main St, Portland, OR
97223, United States

Hours

Reviews

2.4
256 reviews
5 stars
68
4 stars
24
3 stars
6
2 stars
13
1 star
145

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, knowledgeable, and efficient, with specific mentions of employees like Kari and Rob.

Customer Service Issues

Numerous reviews highlighted significant problems with customer service, including long wait times, unresponsive phone lines, and rude interactions.

Mail Delivery Problems

Several customers reported issues with lost or misdelivered packages, as well as delays in mail delivery.

Facility Limitations

Customers noted that the post office is often understaffed, leading to long lines and slow service.
  • MB
    Mabel Brown
    Jan 3, 2026
    5.0
    Knowledgeable staff. Friendly. Efficient.
  • EP
    Erika Phelps
    Dec 27, 2025
    5.0
    As we left this store, my husband and commented to each how this was a 5 star experience, which one has come to never expect at a US postal office 🥴. So of course it is deserving of a review! The line moved surprisingly swiftly, and though we brought a confusing mix of domestic and international mail and a package, the lady who helped us was cherry, helpful, and extremely efficient. I wish I'd asked her name, since she deserves a specific all out. Though truthfully we noticed all three postal workers seemed similar. Hopefully this means they are well cared for by their management, serving this important community function!
  • MR
    Michelle Rodriguez
    Dec 24, 2025
    5.0
    Not sure why there are bad ratings. They were fast and Kari was very friendly 😁
  • BS
    B Squared
    Dec 18, 2025
    5.0
    A big thank you to Richard and Nicole who tracked down a mis-routed package lost somewhere in the midwest. Communication and follow up were great. They're both A+ employees that are an asset to our post office!
  • DS
    Dai Shen
    Dec 6, 2025
    5.0
    New to the area and used this location twice so far. The clerks were both very nice and good at making sure my needs were met. A bit of a wait, but that's normal for any USPS with limited staffing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.