United States Postal Service

3.3
239 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 745 NW Hoyt St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
745 NW Hoyt St, Portland, OR
97208, United States

Hours

Reviews

3.3
239 reviews
5 stars
104
4 stars
28
3 stars
14
2 stars
13
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being friendly and helpful, while others were reported as rude and unprofessional.

Passport Services

Numerous complaints about the passport services being unavailable or poorly managed, leading to frustration among customers.

Efficiency

Inconsistent efficiency reported, with some customers experiencing long wait times and slow service, while others noted quick and easy transactions.

Facility Condition

The facility has been noted as clean and well-maintained, but there are concerns about staffing levels and operational hours.
  • CB
    cory baker
    Dec 14, 2025
    4.0
    I was able to get the things done that I needed to get done with no problems. The one minor irritation that I have had is their inability to scan a code from a mobile device for return postage from a vendor. The return label had to be printed prior to coming to the post office. Unless I was misinformed? I forgot, so it happened twice. Other than that, I pretty much got the post office experience that I imagined it would be
  • KH
    Katie Hastings
    Dec 1, 2025
    5.0
    I went in for passport services after having a bad experience at the waterfront location. The guy came to the counter on time for my appointment and was extremely helpful with my passport processing. He answered all of my questions as well. Definitely worth doing passport appointments here rather than the Waterfront location.
  • DP
    Donna P
    Nov 15, 2025
    1.0
    The Portland postal service is slow as I have not received an important piece of mail. I would appreciate a prompt service.
  • KH
    Kaitlyn Hettinger
    Oct 14, 2025
    1.0
    Truly the worst post office and service I've ever experienced
  • AZ
    Ave Zepeda
    Oct 10, 2025
    1.0
    Wish I could go lower but the level of un professionalism in my life the lady first off doesn’t know how to work the machine at the place she works and can’t answer complicated questions and can’t even be up to date that is just a reflection of the us right now and the people they think are qualified just because of age like get it right people. Don’t come here if you want that and they should fire her.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.