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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 101 SW Madison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
176 reviews
5 stars
56
4 stars
14
3 stars
7
2 stars
13
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, particularly a worker named Coco, who was described as condescending and dismissive.
Passport Processing
Many customers reported issues with passport applications being rejected or mishandled, leading to significant delays and frustration.
Inconsistency
There were conflicting experiences reported, with some customers praising individual staff members for their helpfulness, while others faced hostility and incompetence.
Long Wait Times
Customers frequently mentioned long wait times for appointments and service, often exacerbated by staff inefficiency.
- RMrachel mJan 5, 20261.0Insanely rude employee
- LCLaura CannonDec 22, 20251.0They refused to accept my passport application even though I had all the supporting documents. I even showed them the list of required documents on a government website. Called the state department who said what they did was illegal. Infuriating. Don’t waste your time coming here - they are just making the rules up as they go.
- KNKhai NguyenDec 15, 20251.0I came in for the passport appointment today. I was on time today, but the wait line was long. The lady was unhappy about it. My printer was down this morning, and she even asked me to go two blocks to print my DS-11. Why do they have the form in the office for? The lady did not even know that the naturalization certificate was the best proof of a name change after naturalization, that's court orders. She asked me to show her a name-change verification document. That only applies when I change my name after naturalization. I don't think this location knows how it works.
- KHKatie HastingsDec 1, 20251.0I went in for a passport appointment and was on time. I was in line for a while and when it was my turn, the lady (Ana) had me wait until she was done with the rest of the line. I didn't mind too much and waited well past my appointment time. She called me up and presented all of the finished paperwork on the table with everything that was needed. She refused to do anything because I didn't have my birth certificate even though based on the official instructions, I did not need it if I had my old passport and my ID. She was extremely argumentative and rude and told me to read the instructions on the paperwork and make a new appointment. I went out the door and read through it even though I have already read it so many times and it obviously states that it is not needed. I went back in and waited in line. When it was my turn, I showed her and she continued to refuse service. I had to make a new appointment and made sure to go to a different location. The guy said that this is an ongoing issue for this location and that they are not even supposed to refuse service, but to submit it and explain to people that if you don't have everything needed, they may decline it. At this appointment, I brought my birth certificate with my other documents and he didn't even need it because I had everything else. He said that the people at the waterfront location went through the same course for training as he has and there should be no issues when everything is correct. Needless to say, don't go here for passports because they very likely will not help you.
- RSRob StoltzNov 20, 20254.0Doing a passport application. The clerk was very business-like, which is another way of saying, not very friendly.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 101 SW Madison St?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and many locations also take passport photos. Please complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require scheduling an appointment online. Limited walk-in passport hours may also be available at select locations.
Does this USPS location provide passport photo services?
Yes, but you need to make an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of the United States Postal Service at 101 SW Madison St?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays.
Can I rent a PO Box online at this Post Office?
Yes, you can search for available PO Boxes and reserve one online through the USPS website. You'll receive instructions to complete your setup in person.
Is it possible to access my PO Box after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with the local Post Office for specifics.
How can the nearby Downtown Post Office help me when visiting 101 SW Madison St USPS?
If you need additional government-related postal services or an alternative Post Office location, the nearby Downtown Post Office offers convenient options close to 101 SW Madison St.
What dining options are near the United States Postal Service at 101 SW Madison St?
Nearby restaurants like Hudson's Cafe, Farm House Cafe, Freshii, Starbucks, and Veritable Quandary offer a variety of meals and snacks you can enjoy before or after your visit.
Are there places nearby where I can relax or get services after visiting the Post Office?
Yes, nearby options include Hair M for beauty and spa services, Portland Police Museum for an engaging visit, and several professional services like INLocal Marketing and Revival Heating & Cooling.