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Visit your local Post Office™ at 101 SW Madison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
171 reviews
5 stars
56
4 stars
14
3 stars
7
2 stars
13
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, particularly at the passport service counter, with specific mentions of an employee named Coco who was frequently described as condescending and dismissive.
Passport Services
Many customers reported frustrating experiences with passport applications, citing incorrect information, refusal to accept valid documents, and overall poor handling of the process.
Mixed Experiences
While many reviews were negative, some customers did report positive interactions with specific employees who provided helpful and efficient service.
Operational Issues
Customers expressed dissatisfaction with the post office's operational hours and the inconsistency in service, including being turned away despite having appointments.
Overall Satisfaction
The overall sentiment was largely negative, with many customers advising others to avoid this location for passport services due to the consistently poor experiences.
- BGBruce Li (GUANLIN)1 day ago1.0Don’t gooooo!!!
- RSRob Stoltz3 days ago4.0Doing a passport application. The clerk was very business-like, which is another way of saying, not very friendly.
- MWMadison WoodOct 15, 20251.0The passport lady and the woman manning the front desk are UNBELIEVABLY rude. They should be ashamed of themselves speaking to other human beings the way they do. Power tripping.
- CCCu Lì ChannelSep 23, 20251.0Bad passport service. Women works on 09/22/2025 at 1:30 pm must be fired. She is the most disrespectful, sarcastic women! Why do you guys let her work if this is obviously not the job for her. She doesn’t know what she need to do. she refused my child's passport application because I gave her Consular Report of Birth Abroad. She told me she need Us Birth Certificate. I told her my boy born in Vietnam so my son only have CRBA. She told me go to Vital Record to get Us Birth Certificate, or go to USCIS office to ask them what I need to do. I told her you just need CRBA but she told me Us Birth Certificate only. She told me go to other US Postal Service to ask them. I walk about 5 steps, i came back to ask her question, she told me “ you need to get line again if you have question”. After that I go to US Ps at 745 Nw Hoyt with out opointment. I told the men do passport what happen with me, he said CRBA is the right one to do passport for my Son. He does passport for my son without apointment. he except my boy application with CRBA. Thank you so much for help me.
- EBEmma Maye BuckleySep 9, 20255.0Tanyell was very helpful and patient when taking my passport photo today :) thank you!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 101 SW Madison St?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and many locations also take passport photos. Please complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require scheduling an appointment online. Limited walk-in passport hours may also be available at select locations.
Does this USPS location provide passport photo services?
Yes, but you need to make an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of the United States Postal Service at 101 SW Madison St?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays.
Can I rent a PO Box online at this Post Office?
Yes, you can search for available PO Boxes and reserve one online through the USPS website. You'll receive instructions to complete your setup in person.
Is it possible to access my PO Box after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with the local Post Office for specifics.
How can the nearby Downtown Post Office help me when visiting 101 SW Madison St USPS?
If you need additional government-related postal services or an alternative Post Office location, the nearby Downtown Post Office offers convenient options close to 101 SW Madison St.
What dining options are near the United States Postal Service at 101 SW Madison St?
Nearby restaurants like Hudson's Cafe, Farm House Cafe, Freshii, Starbucks, and Veritable Quandary offer a variety of meals and snacks you can enjoy before or after your visit.
Are there places nearby where I can relax or get services after visiting the Post Office?
Yes, nearby options include Hair M for beauty and spa services, Portland Police Museum for an engaging visit, and several professional services like INLocal Marketing and Revival Heating & Cooling.