Brand Certified
United States Postal Service
2.6(179 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
101 SW Madison St, Portland, OR
97204, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 101 SW Madison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.6
179 reviews
5 stars
56
4 stars
14
3 stars
7
2 stars
13
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, particularly at the passport desk, leading to a frustrating experience for many customers.
Passport Processing
Many customers reported issues with passport applications being rejected or mishandled, often due to incorrect information provided by staff.
Inconsistent Experiences
While some customers had positive interactions with certain employees, the overall sentiment leaned heavily towards dissatisfaction, particularly with specific staff members like Coco.
Long Wait Times
Customers frequently mentioned long wait times for appointments and service, contributing to their negative experiences.
- LBLaura BusseyFeb 13, 20261.0ZERO STARS: This location is useless. Like so many others, I encountered Ana and her co-worker Coco (she refused to give me her name, but another postal worker identified her) who refused service and were unbelievably rude and unhelpful. It doesn't matter if your paperwork is in order or not, they will refuse to process your application. Both these women should be fired, or at the very least removed from processing passports - they do NOT know how to do it. This location should probably just not accept passport applications at all since they seem to deny everyone. I waited a month for my appointment so it was very frustrating to be so ready and still denied. Zero stars.
- SMSophia MalekJan 29, 20261.0Do not come here for a passport appointment, horrible experience
- JRJames ResslerJan 14, 20261.0Similar to others’ experiences here, the woman running the passport desk is incredibly rude and incorrect about many aspects of the passport process. We had an appointment to get a passport for a child under 16 that got cancelled last minute as she was out for the day. Whatever, it happens sometimes. We rescheduled the next available appointment and showed up 10 minutes early. The place was completely empty but we still were told to wait until the actual appointment time. We had all the paperwork but needed photos taken. This is listed as a passport facility that does on-site photos. The staff tried to take a single picture but our kid wasn’t looking directly at the camera due to being nervous about being in an unfamiliar environment and being told to stand alone against a wall. This is a young child. We were told to get photos elsewhere, that USPS didn’t do photos for children (not true), that our child was spoiled (all because she didn’t get the perfect picture on the first try). She wasn’t crying or fussing. I recommend any other location.
- RMrachel mJan 5, 20261.0Insanely rude employee
- LCLaura CannonDec 22, 20251.0They refused to accept my passport application even though I had all the supporting documents. I even showed them the list of required documents on a government website. Called the state department who said what they did was illegal. Infuriating. Don’t waste your time coming here - they are just making the rules up as they go.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 101 SW Madison St?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and many locations also take passport photos. Please complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require scheduling an appointment online. Limited walk-in passport hours may also be available at select locations.
Does this USPS location provide passport photo services?
Yes, but you need to make an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of the United States Postal Service at 101 SW Madison St?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays.
Can I rent a PO Box online at this Post Office?
Yes, you can search for available PO Boxes and reserve one online through the USPS website. You'll receive instructions to complete your setup in person.
Is it possible to access my PO Box after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with the local Post Office for specifics.
How can the nearby Downtown Post Office help me when visiting 101 SW Madison St USPS?
If you need additional government-related postal services or an alternative Post Office location, the nearby Downtown Post Office offers convenient options close to 101 SW Madison St.
What dining options are near the United States Postal Service at 101 SW Madison St?
Nearby restaurants like Hudson's Cafe, Farm House Cafe, Freshii, Starbucks, and Veritable Quandary offer a variety of meals and snacks you can enjoy before or after your visit.
Are there places nearby where I can relax or get services after visiting the Post Office?
Yes, nearby options include Hair M for beauty and spa services, Portland Police Museum for an engaging visit, and several professional services like INLocal Marketing and Revival Heating & Cooling.
Brand Certified Facts from United States Postal Service
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