United States Postal Service

2.6
158 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1020 SE 7th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1020 SE 7th Ave, Portland, OR
97214, United States

Hours

Reviews

2.6
158 reviews
5 stars
50
4 stars
7
3 stars
7
2 stars
10
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Customers frequently mention long wait times and inefficiency, particularly during busy hours, with reports of understaffing contributing to delays.

Delivery Issues

Numerous complaints about package delivery problems, including packages marked as delivered but not received, and poor handling of mail.

Facility Hours

Inconsistent operating hours and closures during posted times have frustrated customers, leading to complaints about accessibility.

Overall Experience

While some customers express satisfaction with their experiences, many reviews highlight significant dissatisfaction with service quality and management.
  • JB
    jessie begani
    2 days ago
    5.0
    I don’t get all the negative reviews. Services here were quick and easy. I was able to box up my items using the supplies made available at the counter and get my package on its way. In and out in under 15 minutes with incredibly kind service.
  • JL
    J.F. Lin
    Oct 10, 2025
    5.0
    Sharika is phenomenal!!! I had so many questions and she helped me out with so much patience and professionalism, she completely put me at ease. Not to mention the post office was full on a Friday afternoon. She gave everyone her undivided attention and never rushed. Thank you!
  • OO
    ohohsunshine
    Sep 29, 2025
    5.0
    Wanted to leave this post office some review love-- I've been here for both a passport appointment and for general shipping and it's always been efficient and friendly service.
  • ST
    S Thomas
    Sep 6, 2025
    1.0
    Why does USPS not ring my doorbell or attempt to deliver a package. They leave notice. Every. Single. Time. Even when I'm home for required signing packages? Do you like making things harder? For me? For your coworkers? For yourself? Just generally bewildered by today's laziness and inefficiency.
  • TM
    T Marie
    Aug 25, 2025
    1.0
    I don’t know why the post office insists on leaving a review and telling them how they did when clearly they don’t care or do anything about how the staff treat customers. The reviews are already terrible because of how customers are treated. I also understand working in customer service is really difficult and people are not kind but when a customer isn’t being rude I don’t understand the need to automatically be rude. Not sure if my review will even leave an impact but one the staff members was so rude to me it sent me to a mental breakdown so hope that helps.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.