United States Postal Service

1.9
334 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4048 NE 122nd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4048 NE 122nd Ave, Portland, OR
97230, United States

Hours

Reviews

1.9
334 reviews
5 stars
58
4 stars
9
3 stars
12
2 stars
14
1 star
241

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and failure to deliver mail consistently.

Communication Problems

Customers frequently report that the post office does not answer phone calls and has poor communication regarding mail status.

Long Wait Times

Many reviews mention long lines and slow service, with customers often waiting 30 minutes or more.

Staffing Concerns

Several reviews indicate that the location is understaffed, contributing to delays and poor service.
  • CD
    Carmel Dunham
    Sep 6, 2025
    5.0
    Easy, cool headed ppl that work here. They work to help you,always answer whatever?'s I have.
  • TD
    Tom Dean
    Aug 21, 2025
    1.0
    Not only did they let some random individual pick up my $200 package instead of delivering it to the place I paid to have it delivered to, but when I would call during business hours they wouldn't pick up at all.
  • GT
    Gillian T
    Aug 12, 2025
    1.0
    It has been about six weeks since I requested a mailbox key for my new home and put a hold on all mail so I could pick it up at the post office. I was told it would take a couple weeks, not over a month. Most importantly , they claim that we have received no mail whatsoever, so anything sent to us since the beginning of July has just disappeared and now we need to freeze everything because who knows who has done what with our mail. Basically identity theft central.
  • CJ
    chris joy
    Jul 25, 2025
    1.0
    This post office lost my package, its been at their facility for 4 days and has yet to be sent out for delivery.
  • A
    로렐Laurel A.
    Jun 27, 2025
    1.0
    I am not a resident of the area, however, I have noticed that when I secondhand shop online and my order is coming from Portland, things never go smoothly. I run an online business, and I'm aware of the troubles that have been plaguing USPS as a whole, especially in recent years. However, the fact that my orders get sent to the wrong sorting facilities every single time (when coming from Portland) cannot be ignored. Waiting 30-60 days for something that's supposed to show up in 3-7 days is frustrating to say the least. It's hard to want to support other small businesses when my orders from Portland specifically take 1-2 months to arrive despite how much I pay for shipping. I'm glad my local USPS hub is so helpful, because they've been the only ones to help me get my orders back on track. As a side note for people unfamiliar with how USPS works, even with their help, they can't speed things up when an order is sent to the wrong sorting facility.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.