United States Postal Service

2.9
201 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 400 SE 103rd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 SE 103rd Dr, Portland, OR
97216, United States

Hours

Reviews

2.9
201 reviews
5 stars
72
4 stars
17
3 stars
11
2 stars
11
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly highlighting negative experiences with a specific employee named Bruce.

Staffing Issues

Frequent complaints about long wait times due to understaffing, with customers expressing frustration over slow service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with service quality.

Facility Concerns

Customers noted issues such as lack of drop-off boxes and inaccurate information about service hours, contributing to a negative experience.
  • JL
    Jingyi Liu
    Jan 5, 2026
    1.0
    The carrier used a miss letter sticker from 7th Ave, however, I live in 89th Ave. we have to travel back and forth several times to figure it out. No apologies, no solutions.
  • DF
    Debbie Ford
    Jan 3, 2026
    1.0
    I was expecting a gift card from my aunt Jane, I don't blame her, I'm thinking about changing my PO box...asap by the way this has happened 2 times in the past 2 years!! I am very angry with everything!!!!!!
  • PD
    Patti Degerness
    Dec 30, 2025
    4.0
    Have always had a typical post office experience here. Most of the slowness comes from other people/customers asking questions and not having everything ready...hence asking questions part. Staff have always been nice to me when I've needed assistance either for mailing or PO box stuff. Added pictures of hours of operation for stuff that doesn't require staff assistance, ie PO box hrs., ect.
  • BL
    Bridget L
    Dec 23, 2025
    5.0
    Idk, I like Bruce- a strong, mysterious, and brooding man of few words who remains utterly unbothered by the incessant demands of the public. He's always reminding me I can get my receipt from the self-serve kiosk, but why would I miss the opportunity to soak up some of that great nonchalant energy. A master of his craft.
  • JK
    Jindriska Kosakova
    Dec 4, 2025
    1.0
    This place doesn't even deserve 1 star. What kind of post office doesn't have any blue boxes outside???? Seriously??? Has it become that awful in this area that they can't have one blue box outside the front door to drop off some mail to go out??? I don't get it. In all of my time and I have lived in several different states throughout the United States.I have never been to a post office that did not have at least one blue box outside. This place is ridiculous. Save yourself the heart ache and just go to another post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.