United States Postal Service

2.9
195 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 400 SE 103rd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 SE 103rd Dr, Portland, OR
97216, United States

Hours

Reviews

2.9
195 reviews
5 stars
71
4 stars
16
3 stars
11
2 stars
11
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others, particularly Bruce, are frequently described as rude and unprofessional.

Staffing Issues

Many reviews mention long wait times due to understaffing, with customers expressing frustration over the lack of available employees during busy hours.

Service Efficiency

Some customers report quick and efficient service, especially during less busy times, while others experience delays and poor service.

Delivery Problems

Several customers have reported issues with lost or undelivered packages, leading to dissatisfaction with the reliability of the postal service.

Facility Conditions

The location is noted for being clean and well-maintained, but there are complaints about the self-service kiosk not functioning properly and limited parking availability.
  • HN
    Henry Nguyen
    5 days ago
    1.0
    The middle age asian guy works here always acts like he owned the place. Came here to return my stuffs and he acts like I owed him or something
  • MS
    Mary Spooner
    Nov 8, 2025
    5.0
    I stopped in to buy stamps for my granddaughter. I am extremely pleased with the winter landscape I choose.
  • AK
    Alana Kansaku-Sarmiento
    Oct 10, 2025
    5.0
    Edna was very helpful and kind 😊
  • RR
    Rachel
    Sep 12, 2025
    5.0
    This was the best postal experience I have ever had, Ben was so helpful and kind. He walked us through the whole process from start to finish and made sure that everything went smoothly, as well as giving us helpful tips on how to get our passport faster. Definitely will be using this Postal Service in the future. Thank you Ben!
  • VG
    Veronica Garcia
    Sep 12, 2025
    5.0
    We had such a great experience with Ben! We came in needing a passport, and he was incredibly kind and helpful from start to finish despite being very busy. He walked us through every step of the process, explained everything clearly, and went above and beyond to make sure we had everything we needed. It made what could have been a stressful situation feel so easy and smooth. Thank you so much, Ben for your outstanding service we truly appreciate you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.