Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3379 in Portland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Peterkort Towne Square At Cedar Hills And Barnes Road.
Details
- DeliveryNot available
Location
Hours
Reviews
3.9
381 reviews
5 stars
258
4 stars
13
3 stars2
2 stars
13
1 star
95
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Multiple customers reported feeling overcharged for shipping and packaging materials, with some citing significant discrepancies between quoted prices and actual charges.
Customer Service
While some reviews praised individual employees for their helpfulness and friendliness, others highlighted poor service experiences, including unhelpful staff and refusal to assist with basic requests.
Inconsistent Experiences
Customers noted a mix of positive and negative experiences, with some praising the service from specific employees like Priya and Rosa, while others expressed frustration with the overall service quality and policies.
Additional Fees
Several reviews mentioned unexpected fees for basic services, such as charging for tape or printing labels, leading to dissatisfaction among customers.
Convenience and Location
The store's location was frequently mentioned as convenient, and some customers appreciated the quick service for returns, although this was sometimes overshadowed by complaints about pricing.
- MWMargie WaiteSep 25, 20251.0I brought in an item to be shipped to get a price on what it would cost to ship it as the person buying it was going to send me a check. At UPS they measured it, weighed and gave me a shipping price of $60. Then Texted the person buying the product and she sent me $60. I took the item back to be shipped and they charged me $67. I called them and they said they could not reimburse me. I don’t think this is a good way of doing business.
- EJEsteban Lopez JrSep 19, 20251.0They overcharge! I was trying to return some items from Amazon. I lost the box and so I needed to purchase one from UPS. They wanted to charge me over 80.00!!! They wanted to use the excuse of packaging and the type of Box is special made. Went to another UPS store and they charged me 23.00. they find any way to squeeze as much as they can out of you. Never coming back. Can’t trust a store that won’t try to help you save money
- SCscott cotrellAug 27, 20255.0Very friendly, helpful service. They explained everything to me in detail. Thank you so much.
- ___mason _jrAug 26, 20251.0EMPLOYEES REFUSAL TO DO THEIR JOB COST ME $110 on Monday evening after I got off of work I took a large package to get a shipping quote on. I had the entire address ready. The employee that was helping me refused to take anything more than the zip despite the fact I had the entire address. I said I wanted the exact price and she again refused with the reasoning that she would have to put all the information (which I had) into the computer to get the exact quote, which again is what I was asking for. She refused and only put the zip code in. I was quoted $527 which was about what I expected. I asked for a printout and once again the employee refused to give me a printout or even show me the cost on the screen. I said I wanted it in paper and she literally grabbed a sticky note and wrote $527 on it which is pictured below. Today I went in and the same employee who had “helped” me yesterday was the one helping again. This time she took the full address because I was there to ship it. This time it was $638. I was furious and angrily questioned her about why she didn’t do her job and how because she refused to do the job she was supposed to do I was losing $110. She tried to argue with me but didn’t have much to say after I explained how she didn’t do her job because I had the address and asked for the exact price and she refused. And then she also had the audacity to ask me to love the package for her. I will be going back to get her name and employee I.D. And then I will be calling customer service to report her. I want a refund for my loss because an employee refused to do their job and even tried to give her own rear end by not giving me the print out I asked for.
- DMDonald MarshallAug 23, 20252.0Terrible customer service. Incredibly unhelpful owner. I'm pretty sure he's stealing the "holding fee" which I was not informed of and did not agree to. I believe this because he's refusing to take anything but cash and they 100% can take card. Watch out for sketchy business practices from this store, I don't trust them and I'll never use UPS again.
Frequently Asked Questions About The UPS Store
What are the main services offered by The UPS Store at 10940 SW Barnes Rd in Portland?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.
What are the operating hours of The UPS Store at this Portland location?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays. It also has specific holiday closures.
Where is The UPS Store located in Portland?
It is located at 10940 SW Barnes Rd, Portland, OR 97225, inside Peterkort Towne Square at Cedar Hills and Barnes Road.
How can I contact The UPS Store at this location?
You can call them at +1 503-646-9999 or email store3379@theupsstore.com.
Does The UPS Store accept credit card payments and mobile payment options?
Yes, they accept American Express, Discover, Mastercard, Visa, cash, checks, Apple Pay, Android Pay, and Samsung Pay.
Are there any special offers or coupons available at The UPS Store?
Yes, you can save big with their special offers and coupons available on their website.
What nearby businesses could I visit around The UPS Store at Peterkort Towne Square?
Nearby you can find CS Wealth Management LLC for financial advising, Sunrise Bagels Beaverton if you're looking for a snack, and Serenity Nails & Spa for beauty treatments.
If I need professional event services near The UPS Store, where can I go?
You can visit BESThq for event planning or Construction Science Forensics for professional event photography and architectural design services nearby.
Where can I find health and fitness options nearby when visiting The UPS Store?
Fitway Lifestyle offers weight loss and health services, and Bally Total Fitness is a nearby gym you can visit.
Are there any convenient dining options close to The UPS Store?
Yes, GYRO FRESH Mediterranean GRILL offers Mediterranean cuisine, and Super Suppers is an American restaurant nearby for a meal before or after your visit.