The UPS Store

3.8
389 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3379 in Portland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Peterkort Towne Square At Cedar Hills And Barnes Road.

Details

  • DeliveryNot available

Location

The UPS Store
10940 SW Barnes Rd, Portland, OR
97225, United States

Hours

Reviews

3.8
389 reviews
5 stars
261
4 stars
13
3 stars
2
2 stars
14
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and unhelpfulness.

Pricing Issues

Many customers express frustration over perceived overcharging and additional fees for services that are typically complimentary at other locations.

Staff Performance

The performance of staff varies significantly, with some employees receiving high praise for their assistance, while others are criticized for poor service and lack of knowledge.

Owner's Involvement

The owner, Priya, is frequently mentioned positively for going above and beyond to assist customers, although some reviews indicate issues with management practices.
  • DG
    Diana G
    Dec 31, 2025
    5.0
    Awesome service! They packaged and shipped done large paintings for me and I heard back that they were very well packaged. Not cheap, but worth it!
  • CJ
    C. Jensen
    Dec 13, 2025
    1.0
    OMG, these people are the worst! Absolutely horrific customer service. Do they even care?? DO NOT do business here! There are so many other UPS stores. Find one.
  • RC
    Robyn Cooper
    Dec 11, 2025
    2.0
    I called for a quote, providing the dimensions and weight of an item I needed packed and shipped for eBay. I charged the buyer based on that info. The actual coat was $40 more than I was quoted. Not sure how that’s even possible but I had no choice but to eat it on my sale.
  • AM
    Alex MacLean
    Dec 9, 2025
    1.0
    This UPS Store charges for every little thing that most stores will do as a courtesy, refuses packages without good reason, and the staff is consistently rude. I’ve tried giving them multiple chances, but the service never improves. I won’t be returning.
  • MM
    Mark
    Dec 4, 2025
    1.0
    Be careful shipping things at this location. The contents of our packages mysteriously disappeared in their hands. We believe somehow the owners or their employees knew what happened or were involved

Frequently Asked Questions About The UPS Store

What are the main services offered by The UPS Store at 10940 SW Barnes Rd in Portland?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.

What are the operating hours of The UPS Store at this Portland location?

The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays. It also has specific holiday closures.