The UPS Store

4.1
191 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6163 in Portland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Downtown By Psu On Both Streetcar And Max Lines.

Details

  • DeliveryNot available

Location

The UPS Store
1819 SW 5th Ave, Portland, OR
97201, United States

Hours

Reviews

4.1
191 reviews
5 stars
143
4 stars
6
3 stars
1
2 stars
4
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific employees receiving commendations for their exceptional service.

Mixed Experiences

While many reviews highlighted positive interactions, there were significant complaints about rude staff and poor handling of issues, including lost packages and unhelpful responses.

Convenience

Customers appreciated the store's convenient location and hours, although some noted issues with parking and misleading hours.

Pricing Issues

Several reviews mentioned dissatisfaction with high printing and shipping costs compared to other locations, particularly for students.

Cleanliness and Efficiency

The store was generally described as clean and efficient, with quick service being a common positive remark.
  • AW
    August Wolbaum
    Oct 31, 2025
    5.0
    I’ve been using this UPS for several years and they’ll been amazing the entire time!
  • GR
    George Renan
    Oct 30, 2025
    5.0
    I had just flown in to the States, hired to do a fashion shoot for Yum Yum magazine, and came in here, hoping they did very LARGE-format photo-quality printing. Air France had lost all my set pieces, so I was desperate, and surprisingly, they did! Not only that, it was very, VERY cheap (I later found out they were cheap, even in Portland). I'm used to Tokyo and Paris prices, so I thought they were joking when they told me how much it was. And the quality? Oh Mon Dieu, it was perfect! I could not get better prints if Sophie Delaporte had printed them herself. I don't remember the name of the enticing young lady who helped me, Lareina maybe, or something like that. Anyway, she was charming, professional, and positively the most fascinating American I have met. She knew exactly what I wanted, even though my English is not so good. She would just look into my eyes and tell me what I wanted. I should rent a flat in Portland U.S.A just so I could print here. For the artist, it is heaven. Take me back!
  • NM
    Noelle Matthews
    Oct 23, 2025
    5.0
    This is the best UPS in Portland. I know that is such a weird thing to be the best of- but if you're the best, you're the best- yknow!? The staff here is always so friendly and helpful- and their hours are so convenient! Only complaint is the parking isn't great, but there is a paid lot right across the street!
  • FR
    Fabrice Ramseyer
    Oct 16, 2025
    5.0
    I went for first time to the store. I got an excellent customer service from Carley. She was very clear in each step in the transaction, very profesional and friendly. I will definitely visit the store again.
  • LP
    Leonid Panchenko
    Oct 12, 2025
    5.0
    Very friendly and fast service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Portland?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 11:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.