Primo Water Refill & Exchange

Reviews

• MM

  M M

  6 days ago
  1.0
  Wouldn’t recommend ordering water from this business I’ve been getting water for a while now and have had nothing but issues, they're not organized non of them are on the same page they delivered bottles I did not ask for and then charged my card over 600$ and then refuse to put it back on my card instead gave me credit with their business and once I took my card off file so they couldn’t charge me again they took my 600$ credit away basically said they change data base and have no clue where my 600$ credit is and kept my money. When I called asking where my credit and money was they had no record of where my credit or my money went until I pulled up an email from them about my credit. I have waited almost 2 weeks and still have not received my money or heard anything about it.i have to keep calling for them to tell me they don’t see record of it because they have a new data base and the old one did not transfer things to the new data base??? I also asked to cancel my account and to come pick up the bottles that I previously have and have an additional $400 deposit with them. I’ve called them two or three times and told them the address for pick up and they failed to change the address or pick up my bottles so that I can get my additional $400 back on top of the $600 they already have of my money. Don’t use primo brand unless you want to deal with the headache of having your money taken while they “change data base”

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