United States Postal Service

2.1
157 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 317 S 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
317 S 7th St, Klamath Falls, OR
97601, United States

Hours

Reviews

2.1
157 reviews
5 stars
33
4 stars
10
3 stars
6
2 stars
6
1 star
102

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant problems with mail and package delivery, including lost items, misdelivered packages, and delays.

Customer Service

Feedback on customer service is mixed; while some staff are described as friendly and helpful, many reviews highlight rude and unhelpful interactions.

Automation Problems

Customers expressed frustration with the automated phone system, citing difficulty in reaching live agents and long wait times.

Operational Efficiency

Many reviews mention long wait times at the post office, insufficient staffing, and inconsistent hours of operation.

Positive Staff Experiences

Despite the overall negative feedback, some customers praised specific employees for their exceptional service and willingness to help.
  • MR
    Marji Ruby
    2 days ago
    5.0
    Very helpful
  • MM
    mary
    Oct 31, 2025
    1.0
    Absolutely ridiculous how FLIPPING SLOW the mail is with this post office. I ask the guy at the counter what would be the best way on getting an important time sensitive letter to someone. He had me pay for my "certified" letter and told me he would put it in the "out box?" So it wouldn't go up to Portland and that it would be there the next day. That was Monday and now it's Friday and still hasn't arrived!! Tracking can't even tell me where it is 😡 thanks a lot 👍
  • AM
    Arnold Mittan
    Jan 13, 2023
    1.0
    We should not have to pick up our mail at 7:00 pm or beyond, I still have mail that has not been picked up in two days, yes, the flag has been up. Very disappointed in the entire post office and the drivers.
  • JJ
    Johnathan
    Jun 23, 2022
    3.0
    There's been lots of issues that have been throughout the years have lost mail of mine as well as others I know of and sometimes repeatedly like when I first moved here two checks from two different states and both checks had to be reissued and one of those two checks one of them had to be reissued a third time . I've also had to file lost items a couple times cuz it is saying it was put somewhere and it wasn't. I want things I have a big pee about is they used to remember who their customers were I mean in some places no because there's too much in and out people moving but generally they would remember them or at least it wasn't stated all the time I didn't the same spot for 3 years plus another spot for a year was the same address just a different number and they still have not remembered my name because I had several times a package return just because of an error on the delivery and they could recognize my name to match it I thought that's what the computers were for.
  • TO
    Teela Oliveira
    Sep 26, 2019
    5.0
    The customer service here is phenomenal! ❤️❤️ I had dropped a letter in the "out of town" box first thing in the morning, then realized about 3:45pm that I had written down incorrect information on a time sensitive letter. I went down and explained my situation, and the worker went straight back and against all odds, found my letter and let me correct the issue! Life saver! So kind and helpful the staff here is.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.