United States Postal Service

2.2
160 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 317 S 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
317 S 7th St, Klamath Falls, OR
97601, United States

Hours

Reviews

2.2
160 reviews
5 stars
35
4 stars
10
3 stars
6
2 stars
6
1 star
103

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant problems with mail and package delivery, including misdelivered items, delays, and lost packages.

Customer Service

Feedback on customer service is mixed; while some staff are described as friendly and helpful, many reviews highlight rude and unhelpful interactions.

Accessibility

Customers expressed frustration with the post office's hours and accessibility, noting locked doors during posted hours and difficulty reaching staff by phone.

Operational Efficiency

Many reviews mention slow service and long wait times, with complaints about insufficient staffing during busy periods.

Overall Satisfaction

Overall, customer satisfaction is low, with many expressing a desire to avoid using USPS due to ongoing issues.
  • JS
    jim S
    Jan 5, 2026
    5.0
    Polite and efficient. In & out,less than 5min
  • AA
    April
    Dec 7, 2025
    1.0
    According to their website, access to check your PO Box is supposed to be 5am-7pm daily. Saturday evening I was trying to check my mail at 6pm, doors are locked. I show up at 7:45am Sunday morning, doors are locked. I need to check my mail. My work schedule makes it difficult for me to show up during regular business hours. Either change your website (and door since it also says box lobby opens at 5am), or actually do what you're supposed to do and have the PO box lobby open when you should.
  • MR
    Marji Ruby
    Nov 22, 2025
    5.0
    Very helpful
  • MM
    mary
    Oct 31, 2025
    1.0
    Absolutely ridiculous how FLIPPING SLOW the mail is with this post office. I ask the guy at the counter what would be the best way on getting an important time sensitive letter to someone. He had me pay for my "certified" letter and told me he would put it in the "out box?" So it wouldn't go up to Portland and that it would be there the next day. That was Monday and now it's Friday and still hasn't arrived!! Tracking can't even tell me where it is 😡 thanks a lot 👍
  • LH
    Larry Hickman
    Jan 16, 2024
    1.0
    Couldn't talk to live agent

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.