United States Postal Service

2.8
190 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 125 S 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 S 1st Ave, Hillsboro, OR
97123, United States

Hours

Reviews

2.8
190 reviews
5 stars
68
4 stars
18
3 stars
4
2 stars
17
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly highlighting a specific older employee who consistently provided poor service.

Staffing Issues

Frequent complaints about understaffing and long wait times, with customers noting that there are often not enough employees available to assist.

Mixed Experiences

While some customers praised specific employees for their helpfulness and professionalism, others had negative experiences that overshadowed their visits.

Delivery Problems

Numerous reviews mentioned issues with package delivery, including misdeliveries and lack of accountability from staff.

Cleanliness and Organization

The facility received some positive remarks for being clean and organized, although this was not universally acknowledged.
  • FR
    forrest rabideau
    3 days ago
    2.0
    No line so giving a 2 star. Clerk at counter rushed through mailing envelope and when tried to small talk a little they mouthed back didn't care. When came up on machine to put in to rate visit. This clerk reached over and hit the green or best option, then gave a smug grin. I didn't see option to go back so finished and paid. Told clerk to have a good day were they mumbled something under their breath before responding, was already clear of counter. Maybe this clerk should find a new job after learning how to keep hands to self and learn some manners. I hope next time I need to mail something at the Post Office the experience is better.
  • EO
    Eric Owen
    Nov 5, 2025
    1.0
    I echo the sentiment of most of the people on here. I've dealt with this post office for years. A few of the clerks there are nice, the rest are just plain arrogant jerks. I wish the government would privatize it so we all could get professional service, efficiency, and peace of mind that the person behind the counter knows what they're doing so our mailings end up in the right place...oh, and all the jerks would be out of a job.
  • G2
    GrandGage 244
    Oct 3, 2025
    1.0
    I called a total of 20 times during business hours about a time-sensitive medical shipment, and no one ever answered.
  • CP
    Courtney Pheils-Hesse
    Sep 17, 2025
    1.0
    This office consistently does not deliver packages to my home, then demands I come pick them up. They say I can reschedule delivery, but say I need a tracking number which they never provide on their dumb slip on my door. You can NEVER reach a real person on the phone.
  • DD
    Duane Dial
    Sep 15, 2025
    2.0
    Understaffed, long lines

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.