The UPS Store

3.0
158 reviews
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Business Details

2373 NW 185th Ave, Hillsboro, OR
97124, United States
(503) 690-0234
https://locations.theupsstore.com/or/hillsboro/2373-nw-185th-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1261 in Hillsboro offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Tanasbourne Village.

Details

  • DeliveryNot available

Location

The UPS Store
2373 NW 185th Ave, Hillsboro, OR
97124, United States

Hours

Reviews

3.0
158 reviews
5 stars
73
4 stars
6
3 stars
3
2 stars
7
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude and unhelpful staff, while a few praised exceptional service.

Staffing Issues

Numerous reviews mention the store being understaffed, leading to long wait times and poor service experiences.

Pricing Concerns

Customers frequently express dissatisfaction with high prices and unexpected fees, feeling that they are being overcharged for services.

Store Hours

Several reviews highlight issues with the store's operating hours, including being closed during posted hours and inconsistent service availability.

Positive Experiences

Despite the negative feedback, some customers report positive experiences, particularly with specific staff members who provided helpful and friendly service.
  • AS
    Ann S.
    Nov 7, 2025
    1.0
    We have been loyal customers of this store for many years, regularly coming here for shipping and returns. There’s a gentleman with long hair (I believe his name is Matt) who has always been extremely helpful and made the process smooth and easy for us. However, today was very different. Matt was assisting other customers, and I was helped by a lady who was extremely rude. She didn’t greet me or smile, and her attitude throughout the interaction was unpleasant. For the first time ever, I had a bad experience here. She opened my return package and laid out all the contents on the table, inspecting each item as if it were an airport security check. Of course, she did not find anything wrong as all items were there. We’ve done returns at many stores, including Whole Foods and Kohl’s, and have never experienced anything like this. Based on the way she treated me, I strongly feel that her behavior was discriminatory ( I am feeling I faced racism. Since the previous person was treated nicely). This was deeply disappointing .
  • RG
    Ryan Gliebe
    Oct 5, 2025
    3.0
    Despite there being a few good folks working there, they're overpriced, understaffed and out of the four times I've gone there, during business hours, twice they've been closed.
  • MG
    Make Name Acceptable Go
    Sep 24, 2025
    5.0
    All I use them for is Amazon returns. Always goes fast.
  • VB
    Vincent Basa
    Aug 6, 2025
    1.0
    Very bad experience with rude management. Owner screams at customers and appears annoyed when asked questions. I would NOT come back for sure.
  • TH
    Tony H
    Jul 27, 2025
    5.0
    The UPS Store: I love using the UPS Store; they always make it easy to ship and send things. They have a very easy process to use. Customer service is always nice and welcoming and very helpful. The store was nice and neat, pretty small but tidy.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Hillsboro?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.