United States Postal Service

Reviews

• JD

  James Dean

  Feb 4, 2026
  5.0
  Fast efficient service and great PO Boxes.
• ER

  Elena Ringo

  Jan 28, 2026
  1.0
  HORRIBLE experience with Eugene USPS. They “attempted delivery” to my apartment, but I was home at the exact time when they “tried” and they didn’t even try to buzz up to my room, OR put it in my mailbox. So lazy. They said they would “try to deliver again soon” but after a few days they didn’t try at all and just placed it at the usps facility for pickup. I DON’T HAVE A CAR, IM A COLLEGE STUDENT. I have no way to pick it up. Oh and even if i could, it just says “help at carrier locations for pickup”. No address. THERES 3 USPS IN EUGENE IM NOT GOING ON A WILD GOOSE HUNT. I tried calling and couldn’t get connected with an agent, I could just submit a redelivery request but they’re still not redelivering it!! Horrible experience and now i’m out like $30. Never recommending usps again, I will stop shipping with them completely after this.
• DM

  Deena Miller

  Jan 22, 2026
  5.0
  Great people, very sweet people, knowledgeable about services available
• AB

  Anthony Bell

  Jan 7, 2026
  1.0
  I ordered brake pads, because my brakes are going out. When it said"delivered", it wasn't. When we looked up the history at the post office near my house, it has information that was false entered into it. Indicating theft. When I try calling to speak with a person, the phones just ring, then hang up. I now have no safe transportation, and they don't even care. They need an overhaul. Not even worth one star.
• BL

  Brianna Lee

  Dec 19, 2025
  1.0
  To be honest, I wish I could give this place a 0 star. I have had multiple issues with this post office, starting with the horrible service from the man with the beard and ponytail. He was extremely rude and had awful customer service. Every time I asked a question, he gave some short, dismissive answer that clearly felt like he was just trying to get me to go away. When I came back or asked another employee for help, he acted visibly angry, even though he truly provided no help at all. I understand people can have bad days, but it is never acceptable to treat customers like they’re stupid or should “know better,” especially when the questions are literally about HIS job at the post office. I had a package returned, and all he said was, “We’ll look for it and give you a call.” That was it. No explanation, no details, no reassurance. Because his response was not helpful or clear at all, we went to another worker at the counter. The woman helping us was polite, professional, and actually explained the situation. She gave us a much better rundown and even went to the back to check, unlike the man who just brushed us off. While she was helping us, he stared over at us like we were being problematic, simply because we needed real assistance that he failed to provide. We ended up coming back a total of two more times to check on the package, even though they said they would call us. When we arrived one of those times, he told us the package had been processed literally five minutes before we got there, meaning now we have to wait for it to be returned to the sender and sent back again. The most frustrating part is that he was extremely persistent and annoyed that we kept coming in instead of “waiting for the call,” yet they still missed it. I understand it can be difficult to track one specific package, but the attitude, lack of effort, and hostility toward customers made this entire experience unnecessarily stressful. Customer service like this is unacceptable, and this location seriously needs to address it.

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