United States Postal Service

2.4
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 950 Tyinn St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
950 Tyinn St, Eugene, OR
97402, United States

Hours

Reviews

2.4
132 reviews
5 stars
34
4 stars
12
3 stars
5
2 stars
6
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with frequent complaints about employees hanging up on calls and not addressing issues.

Delivery Issues

Numerous reviews highlighted consistent problems with misdelivered or lost packages, late deliveries, and failure to deliver to the correct address.

Staff Performance

Several customers noted slow service and inefficiency at the counter, with some employees being described as unprofessional or dismissive.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and friendly service.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many stating that calls go unanswered or are routed to automated systems.
  • TG
    Tiffany Gravelle
    Oct 15, 2025
    1.0
    I had a delivery today you will not answer your phone. They said that my mailbox is for our oversized. Well that’s BS. My mailbox wasn’t full and yes, it is oversized. My gate was wide open and normally the mail people live it there so either your mail Carrier Lead as I was up and awake awaiting for my package delivery they never stopped by
  • GO
    Gerald O
    Sep 30, 2025
    4.0
    Every time I went to the post office and went to the post clerks, they treated me with respect and courtesy. At times when the waiting lines were extremely long, they continued to be courteous and helpful! They do the very best they can in tense situations!
  • EF
    Efren F
    Sep 9, 2025
    5.0
    I wanted to thank Lee From the front reception, he went above and beyond to explain USPS’s services and was able to help me out on what mailing option I needed. Thank you Tyinn St. USPS 5 stars
  • KU
    Keith Ulferts
    Aug 19, 2025
    1.0
    These people don't care if they get the job done or not. They definitely don't try and help.
  • BW
    Bryce Wood
    Aug 12, 2025
    1.0
    The phone number doesn't take you to the local post office, just to their automated services. The employee hung up on me as well.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.