United States Postal Service

2.6
198 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2300 NE 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2300 NE 4th St, Bend, OR
97701, United States

Hours

Reviews

2.6
198 reviews
5 stars
64
4 stars
11
3 stars
8
2 stars
9
1 star
106

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the staff for being friendly and helpful, there were also numerous complaints about rudeness and unprofessional behavior from certain employees.

Delivery Issues

A significant number of reviews highlighted problems with package delivery, including lost packages, incorrect deliveries, and failure to deliver items on time.

Customer Service

Customers expressed frustration with poor communication and lack of responsiveness, particularly regarding phone inquiries and follow-ups on package issues.

Operational Efficiency

Long wait times and understaffing were common complaints, with customers noting that the post office often had only a few employees working during busy hours.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences, particularly regarding the helpfulness of specific staff members and the overall service during less busy times.
  • JW
    James Wilson
    Nov 8, 2025
    1.0
    nobody even works here, couldnt buy envelope/stamp and drop it off
  • SS
    Sareha Sulesky
    Oct 28, 2025
    5.0
    The lady who works in the passport area with dark medium length hair is seriously the nicest person ever. I wish I could remember her name. She is always super helpful and kind and goes above and beyond. She rescued my package that was about to get mailed back to sender because I erroneously put a wrong digit on my home address. She has also helped with setting up my passport in the past and was patient and helpful as could be. Never thought I’d give a post office 5 stars, but she’s just that awesome.
  • MF
    Marjorie Fetters
    Oct 14, 2025
    1.0
    Not only have witnessed carriers dropping packages on the ground, they delay my packages and have even delivered them opened.
  • TT
    Tamra Peters (Tamtammies7)
    Oct 12, 2025
    5.0
    I like the fact I live across the street from the north post office on 4th Street at Greenwood Manor apartments. I specifically had asked that all of my small packages to be delivered in my mailbox, not the mailroom or the reception area, because my small package was taken from the mailroom just recently. I had went to the person and put in that request and it only happened one time in my mailbox. That means both the weekdays and the weekends also.😠😡😠😡
  • W2
    Wendigo 24
    Oct 2, 2025
    1.0
    They gave me a package that was NOT mine. I came for ONE package they gave me TWO,

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.