The UPS Store

Reviews

• CG

  Cristian Garcai

  Sep 13, 2025
  1.0
  I had an extremely frustrating and disappointing experience with UPS. I was supposed to receive an important package today — a framed artwork that needed to be shown at a convention. This wasn’t just any package, it was the work of someone I know from Mexico, and its timely arrival mattered a lot. The problems started with UPS failing to notify either the sender or me that I would have to pay an extra fee upon delivery. There was no email, no phone call, nothing in advance. Only when the driver showed up did I find out that I needed to pay an additional service charge. How is that acceptable? If you expect customers to pay more, we should be told clearly before the package even arrives, not as a surprise at the door. Otherwise, it feels like holding the product hostage — and frankly, it feels like theft. Second, the delivery driver’s attitude was completely unprofessional. He showed up, told me I had to pay, and then refused to wait even a few minutes. He just left. So now, I’m stuck without the package I urgently needed today. If UPS had simply given me 10 or 20 minutes notice, I could have prepared a check, no problem. But no — they expect customers to magically know about hidden fees in advance and have the exact payment method ready on the spot. And to make matters worse, I couldn’t even pay with card or cash right then. Later, when I checked the tracking on my phone, the charge finally appeared — but it showed up after the driver had already left. That means I wasted hours trying to contact someone, only to find out my package won’t be delivered until Monday. By then, it’s too late; the convention is ruined. So, what’s the bottom line? UPS failed at every step: No advance notice of extra charges. No flexibility or professionalism from the driver. No proper system to reflect charges in real-time. A customer service process that wastes hours of people’s time. This is the last time I will ever use UPS for international shipments. They charge hidden fees, provide poor communication, and ultimately leave their customers stranded. To anyone reading this: if you’re considering UPS for international shipping, don’t. UPS is unreliable, unprofessional, and simply not worth the risk.
• JU

  John Unverferth

  Jul 13, 2025
  5.0
  Joshua was old-school helpful. Customer service I have not experienced in a while. Kudos and thanks for a job well done!
• MJ

  Matthew Johnson

  Jun 26, 2025
  5.0
  Jen was very helpful - gave me specific instructions in case overnight delivery that was a bit customized had issues. Thank you for the help and proactiveness!
• MY

  Michael Young

  Apr 19, 2025
  5.0
  Friendly staff
• SS

  somecows

  Feb 12, 2022
  1.0
  If you need to print out a return label it costs $2.99 to do so here versus about $.14 at FedEx locations. Why?

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