The UPS Store

Reviews

• MH

  Mimi Harzan

  Dec 28, 2025
  5.0
  Excellent, fast and friendly
• SL

  Susan Langer

  Dec 13, 2025
  5.0
  I was at the ups location last Saturday on Century in Bend, Oregon when Camden was working alone, there was a line of about 5 people and he was helping someone ahead of me. I have to commend him as he was polite and serviced each individual with a most positive outlook and even a smile. He should be commended and rewarded for his great customer service!! Susan
• CC

  C

  Dec 10, 2025
  1.0
  This location charges $3 to print their own shipping label.
• CG

  Cristian Garcai

  Sep 13, 2025
  1.0
  I had an extremely frustrating and disappointing experience with UPS. I was supposed to receive an important package today — a framed artwork that needed to be shown at a convention. This wasn’t just any package, it was the work of someone I know from Mexico, and its timely arrival mattered a lot. The problems started with UPS failing to notify either the sender or me that I would have to pay an extra fee upon delivery. There was no email, no phone call, nothing in advance. Only when the driver showed up did I find out that I needed to pay an additional service charge. How is that acceptable? If you expect customers to pay more, we should be told clearly before the package even arrives, not as a surprise at the door. Otherwise, it feels like holding the product hostage — and frankly, it feels like theft. Second, the delivery driver’s attitude was completely unprofessional. He showed up, told me I had to pay, and then refused to wait even a few minutes. He just left. So now, I’m stuck without the package I urgently needed today. If UPS had simply given me 10 or 20 minutes notice, I could have prepared a check, no problem. But no — they expect customers to magically know about hidden fees in advance and have the exact payment method ready on the spot. And to make matters worse, I couldn’t even pay with card or cash right then. Later, when I checked the tracking on my phone, the charge finally appeared — but it showed up after the driver had already left. That means I wasted hours trying to contact someone, only to find out my package won’t be delivered until Monday. By then, it’s too late; the convention is ruined. So, what’s the bottom line? UPS failed at every step: No advance notice of extra charges. No flexibility or professionalism from the driver. No proper system to reflect charges in real-time. A customer service process that wastes hours of people’s time. This is the last time I will ever use UPS for international shipments. They charge hidden fees, provide poor communication, and ultimately leave their customers stranded. To anyone reading this: if you’re considering UPS for international shipping, don’t. UPS is unreliable, unprofessional, and simply not worth the risk.
• RW

  Russell W

  May 24, 2024
  5.0
  I’ve had nothing but great experiences at this UPS location. Today Jen went above and beyond to help me with a 50 lbs return item, complex and required some problem solving. She was pleasant, thoughtful, and didn’t make me feel bad about bringing in something that needed the pro touch. Thanks again team, I don’t mind shipping things now because of your store :)

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