BrainWave Computers

Reviews

• GI

  Gridiron Icon

  2 days ago
  1.0
  Very disappointed. An excellent company in the past and terrible now. We dropped the computer off on Tuesday morning, checked in Wednesday afternoon and they said we were next in their 'que'... when we never heard from them, we called on Friday, only to be told they had never looked at our computer and there were five people ahead of us. Why did they lie to us? The man at the front desk was flippant, rude and said 'he didn't want to talk about it anymore', at one point saying 'talk to the tech'... we retrieved the computer and took it to a better company. Bizarre behavior. Cannot recommend Brainwave Computers.
• SP

  Stacy Pollard

  4 days ago
  5.0
  I brought my dead computer here 2 weeks ago. I wasn't sure if I wanted to get it fixed because my work was sending me a new one, but the staff here still looked at it and tested its function. They went above and beyond even though I didn't end up getting it serviced, and I really appreciated the kindness and the expertise.
• HW

  Harold Warner

  6 days ago
  5.0
  They are busy, but usually best to leave the item to be checked with list of questions or problems to solve. But, go over the problems so every one is on the same page When you do a walk in, you must be patient, and know they have customers picking up, and will work you in. They help solve problems, but may take TIME to figure your particular problem H
• KK

  Kyle Kneefel

  Nov 4, 2025
  5.0
  Little late to writing this review, I went in about a month ago and the staff helped me build a new PC all within budget. They were extremely patient and helpful with all of my questions and really put the time and effort into helping me out. I've been loving the new PC and couldn't have had a better experience. Will always recommend whoever I can to this place 10/10
• RX

  Rex Xu

  Oct 13, 2025
  1.0
  This is our first time to build a pc at a shop, we had no idea how much it is gonna cost, so we reached out to this place for pricing and availability to disassemble my old pc parts and build a new pc beforehand. We were told that we can come in on Saturday without scheduling a reservation and it can be done in an hour with cost of $200 for everything ( We provided them all the information for pricing). When we got there, they told us that we need to pay an additional 50 fee if I want it to be done today, because there are many other tasks before us. We were VERY upset, it is not what we were told but we paid. After they disassembled my pc, Erik told me that actually they are providing me disassemble service and a same day service which should cost additional $100-200 and $100 respectively. But since the $250( 200 +50 express fee) was agreed and processed, they just wanted a good review, so we agreed. And we left old motherboard, CPU and GPU for testing because we don't need them anymore and want to sell them as used parts. After a week on Friday, we received a email from Mark says our parts failed the test, and they do not want to buy them, but we can donate the parts to them. In this case, we replied to the email said we want the parts back and we visited the store on Saturday (same day we replied). When we got to the store, Erik told me that the parts are still under testing, we were so confused and asked him to call Mark to align the information. And Mark told us that the motherboard seems to be okay, he will run additional test on it , but CPU and GPU have finished the testing and failed. SO, we asked them to give us back the CPU and GPU BECAUSE THEY HAVE FINSIHED THE TESTING. 3days later, Mark sent us another email says when he got to the shop, no test is running on my parts and he CANNOT test the motherboard BCAUSE we took back the CPU and GPU, and ask us to take the motherboard back. But on Saturday, when we asked them if we can take the parts back, they told us that looks like the testing were failed and stopped, and no test was running, that's why they were able to give us the parts back. I just do not understand why do they need MY CPU and GPU for a single motherboard test? (So if I just want to sell my motherboard, I need to prepare CPU and GPU to u as well?) And looks like the internal communication is terrible. (Nick is great and very helpful tho) In addition, during the PC building, the CPU AIO cooler I brought in was too big to fit in the PC case, so we purchased a ID-COOLING FX240 INF 240mm Liquid CPU Cooler for $99 in-store because I just want to have a PC running for now. When I got home, I found out that it only cost 69.99 online. I DO UNDERSTAND small business usually up charge a bit to make profit, but upcharge by >40% of the retail price, isn't it too much? As a recommendation， to whoever is planning to purchase the parts in-store, please double check the price beforehand. Unless you do not care about the price and just want to get the thing done. Update: 1. You said the CPU and GPU failed the test. Why would you need failed parts to run the motherboard test? 2.You weren’t there on Saturday. When we arrived, we were told the test failed and stopped because it wasn’t running. You don’t work on Sundays. Why say you planned to run tests on the weekend? 3. When we called Friday, the shop said no appointment was needed on Saturday and it could be done the same day. But on Saturday, we were told “many tasks” and that it couldn’t be done in a day unless we paid extra. 4. The comment on part pricing is missing. 5. The 13th gen CPU overheated, which can be partially fixed by BIOS updates.The GPU “can’t run at 100%”does that mean it doesn’t work? 6.We explained the PC worked fine before the rebuild (just a upgrade). You said it might work for daily use (gaming), but still failed the test. Your first result email suggested we donate the “failed parts”—seems like a way to get free parts to resell for profit, which is suspicious. I value honesty, transparency, but I didn't see it in my experience.

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