The UPS Store

3.1
153 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1887 in Aloha offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From The Aloha Intel Campus In The Aloha Shoppinc Center.

Details

  • DeliveryNot available

Location

The UPS Store
20449 SW Tv Hwy, Aloha, OR
97003, United States

Hours

Reviews

3.1
153 reviews
5 stars
72
4 stars
9
3 stars
2
2 stars
8
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and friendliness of staff like Doug and Erin, others reported rude and unprofessional behavior from certain employees, leading to a mixed perception of service quality.

Pricing Issues

Numerous reviews highlighted concerns about high prices for shipping and packaging services, with some customers feeling they were overcharged or misinformed about costs.

Operational Efficiency

Customers noted inconsistent service speed, with some experiencing long wait times and understaffing during busy periods, while others appreciated quick and efficient service.

Cleanliness and Environment

Several reviews mentioned cleanliness issues within the store, indicating a need for better maintenance and organization.

Notary Services

There were multiple complaints regarding notary services, with customers expressing dissatisfaction over the lack of assistance and perceived discrimination from staff.
  • DE
    Denise Eisenberg
    2 days ago
    5.0
    Helpful and informative when getting paperwork notarized.
  • TB
    Terry Bryant
    Nov 9, 2025
    5.0
    I had a remarkable customer service experience today. It seemed as though everything that could go wrong was determined to do just that, then I arrived at the UPS Store where it appeared to continue until the young woman behind the counter with the pretty nails came to my rescue. Did I mention it was closing time? Nonetheless she took my phone that was boycotting my requests and convinced it that cooperation was the order of the day. On her own time she took care of my orders with kindness and patience.
  • JA
    Jodi Arent
    Oct 30, 2025
    5.0
    This UPS store did a great job helping us, and Erin was particularly friendly and professional.
  • JT
    Jennifer Thomas
    Oct 28, 2025
    5.0
    Jade came to the rescue this evening. I was so grateful for her help. She's an excellent communicator. She also has a calm presence. She got me the best price for what I needed and made sure the item I was shipping was sent in a sturdy box (that was also a great price). Now my client will get what they ordered ahead of the upcoming holiday. Great news all around.
  • SS
    Sir Sprinkles
    Oct 21, 2025
    1.0
    Rent goes up and up and up. As of this writing it's almost $200 for the smallest box, and on top of that... They now charge a fee for receiving packages IN ADDITION to charging rent on the box. Every renewal is a new cash grab. Renewing your box lease has always been a hassle, filling out a myriad of different forms and insisting on keeping copies of sensitive documents on file, not a fan. Renewal cannot be done online, you MUST show up in person. Customer service has been pretty good, I've only had issues with folks that are no longer employees so at least they trim out the bad apples. I bear no animosity toward the employees here, they're doing their best within the rules and guidance from their superiors... It's the owners that are terrible and UPS that tolerates it. If you were thinking of renting a box here, expect the above.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store #1887 in Aloha offer?

The UPS Store #1887 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.