United States Postal Service

Reviews

• TF

  Taylor Farver

  Feb 18, 2026
  2.0
  Older lady with longer white/blonde hair is extremely rude & unprofessional. Gets very snarky if you actually expect her to help you.
• CH

  Cody Hanson

  Jan 22, 2026
  2.0
  I'm beyond frustrated at this point. I have had several small packages being sent in standard envelopes as they contained small samples and they didn't have USPS tracking (as a super low cost option to the seller), while I've received most of them, I've had 5 go undelivered in the last 3 weeks. One of them was marked as delivered but of course wasn't, but I happened to drive past my carrier on my way out of town and we pulled over to ask about what was going on. Oh, wow, it's on her truck, what do you know - this one contained something more valuable than the others that had gone missing. This item was scanned and marked as delivered, was never delivered, and was still on the mail truck... Interesting right? Fast forward a week and a half (yesterday) and I have signed up for informed delivery at this point, I get text alerts for everything that can be alerted for. Well all of my letters and one of my packages get delivered at 1:08, my husband's trackable package doesn't, it's still marked as out for delivery. I try calling the local branch to see if they split the route again, no answer. Try again, no answer. Repeat this process for the next 4 hours, calling every few minutes, back to back a few times because yeah, I'm getting frustrated. I just had a simple question and wanted to raise concern for this package I was expecting. At 4:22 pm I got an alert that my package was delivered, but guess what, it wasn't. No package to be found. Edit: I removed the accusatory part of this review and renewed a star for the prompt action to fix the problem, mostly. After filing a complaint I did receive a call from the postmaster and she acknowledged my issues and did what she could to resolve the issue. It did feel a little backhanded when she said she really reiterated to the carriers on our route to make sure they didn't mess up our mail especially, but I just laughed and said oh, ok. She was helpful, we did resolve the missing package issue and it was delivered to my door as requested (apparently delivered in the wrong box at my apartment complex mailboxes). I'm understanding when new employees make mistakes, I'm understanding when you're understaffed, but I'm still going to hold you accountable. I tried resolving it with you directly but it's a repeat issue. Anyhow, this specific time was resolved, I'm wishing the new crew luck and hope we can get this taken care of for everyone. And yes, be especially careful with my address 😂
• TK

  Tra'shea Van de Kamp

  Jan 21, 2026
  2.0
  I ordered a new Bible through Amazon, and they transferred to USPS. I live in an apartment complex with those long skinny mailboxes…. Well the mail person SHOVED my Bible in the box, and it took me 10 minutes to pry it out of my mailbox trying desperately not to damage it… It is beyond me why it wouldn’t have just been placed in a parcel box. Horrible service. Photos for size reference of a package shoved into a 5”w x 5”h x 12”l mailbox and how it was shoved in.
• RT

  Renee Taylor

  Jan 5, 2026
  1.0
  Hi, would you like your packages? Would you like your mail? Well good luck with Albany post office. My favorite part is when you go down to the post office and let them know that your packages were never delivered. It is somehow your fault. I mean the audacity of ordering something and expecting it to be delivered to you. Oh top tier resolution have no fear, you could spend $100 a year and get a PO Box. I mean I love throwing my hard earned money away in this economy. Albany post office: because the mail might get there…might.
• KK

  Kora

  Dec 22, 2025
  1.0
  Second Albany address I've had in different areas. Constantly get mail that's not ours even after making complaints/putting in names of current residents. Today I returned a package that was delivered to us that isn't our name, our street #, OR our street, and they tried to deliver it to us AGAIN.

Frequently Asked Questions About United States Postal Service