United States Postal Service

2.4
145 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 525 2nd Ave SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
525 2nd Ave SW, Albany, OR
97321, United States

Hours

Reviews

2.4
145 reviews
5 stars
38
4 stars
11
3 stars
4
2 stars
8
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Delivery Issues

Customers frequently reported unreliable deliveries, including packages marked as undeliverable and mail delivered to the wrong addresses.

Long Wait Times

Many customers experienced long lines and slow service, with some noting that the post office was often understaffed.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, overall sentiment indicated a significant inconsistency in service quality.

Communication Problems

Customers faced difficulties reaching the post office by phone, with many reports of unanswered calls and poor communication regarding package status.
  • TK
    Thomas King
    5 days ago
    4.0
    Service was good but, the prices are starting to get out of line.
  • LM
    lupe martinez
    Sep 12, 2025
    1.0
    Terrible customer service, very rude.
  • MT
    Mikko Thomas
    Aug 19, 2025
    1.0
    I dont know what kind of people they hire for delivery, but clearly they are incompetent. I have had 4/4 packages say they were delivered that were not
  • JS
    Joshua Sterling
    Jul 10, 2025
    1.0
    Just got off the phone… lady was extremely rude. If you dont like questions about mail being delivered… dont work at the post office.
  • JM
    Juliana Marchand
    Jun 26, 2025
    2.0
    White haired older lady staff member is rude. Kiosk is better than dealing with the staff.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.