Brand Certified
Virgin Plus
4.5(184 reviews)
Certified by Virgin Plus • Feb 22, 2026
Business Details
550 King St N, Waterloo, ON
N2L5W6, Canada
Certified by Virgin Plus • Feb 22, 2026
(519) 884-3107
Certified by Virgin Plus • Feb 22, 2026
https://www.virginplus.ca
Certified by Virgin Plus • Feb 22, 2026
About
Certified by Virgin Plus • Feb 22, 2026
Telecommunications Service ProviderCell Phone Store
Location
Certified by Virgin Plus • Feb 22, 2026
Hours
Certified by Virgin Plus • Feb 22, 2026
Reviews
4.5
184 reviews
5 stars
156
4 stars
6
3 stars
3
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of Armand, Padmini, and Anuj for their exceptional service.
Problem Resolution
Several reviews highlighted the staff's ability to effectively resolve issues, with particular commendation for Padmini's extensive troubleshooting efforts.
Mixed Experiences
While many reviews were positive, there were a few mentions of poor service and frustrations with customer support, indicating inconsistency in experiences.
Efficiency
Customers appreciated the quick and efficient service provided by staff, making processes like phone setup and plan changes seamless.
- LML. MFeb 17, 20261.0Terrible!! I tried the app to change my plan, wasn't able to. The chat wasn't able to help. Calling them was an absolute pain, didn't get to talk to anyone!! Absolutely frustrating!! I am going to change my provider !!
- BGbalogun gbengaFeb 17, 20265.0Armand was very helpful and solved my problem and i left the store very happy customer
- EBE BoktorFeb 15, 20265.0Amy has been most helpful and patently answered all questions in a very clear and helpful way. Dealing with her has been totally satisfactory and professional. I am vey happy that Amy were able to help both my hausband and I. Wish Amy all the best!
- AEActive EvolutionFeb 14, 20265.0Came into the kiosk at conestoga mall today, needing help with connecting my new phone. And got great help. Armand Naik gave amazing assistance and was very helpful. Got my phone connected and everything finished in little time. Thanks Virgin Conestoga Mall & Armand.
- TKTyler KressJan 31, 20265.0Fast, friendly and helpful. Hers this location needs a new manager, Arman should be the guy!
Frequently Asked Questions About Virgin Plus
What are the operating hours for Virgin Plus at Conestoga Mall?
Virgin Plus at Conestoga Mall is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is Virgin Plus located within Conestoga Mall?
Virgin Plus is located at 550 King St N, Level 1-K131, Conestoga Mall, Waterloo, ON, N2L5W6, Canada.
What type of services does Virgin Plus offer at this location?
Virgin Plus offers telecommunications services and operates as a cell phone store at Conestoga Mall.
How can I contact Virgin Plus at Conestoga Mall?
You can contact Virgin Plus at Conestoga Mall by phone at +1 519-884-3107.
Does Virgin Plus at Conestoga Mall have an online presence?
Yes, Virgin Plus has a website at https://www.virginplus.ca where you can find more information.
Are there any popular dining options near Virgin Plus at Conestoga Mall?
Yes, nearby dining options include Manchu Wok, a Chinese restaurant, Tim Hortons, a coffee shop and cafe, and Nespresso Boutique Conestoga for coffee lovers.
What shopping stores are located near Virgin Plus in Conestoga Mall?
Nearby shopping stores include Apple Conestoga (electronics and mobile phones), Browns Shoes, SoftMoc, Garage clothing, Aritzia women's clothing, Sephora cosmetics, and GameStop video games store.
Is there a place to get eyewear near Virgin Plus at Conestoga Mall?
Yes, you can visit Sunglass Hut for fashion eyewear or I Vision for optometrist services near Virgin Plus.
Can customers shop for gifts or jewelry near Virgin Plus at Conestoga Mall?
Yes, gift and jewelry shopping options nearby include Hallmark Conestoga Mall for gifts and souvenirs, Ben Moss Jewellers, and Raffi Jewellers Inc. for jewelry and fashion accessories.
What should customers know about visiting Virgin Plus at Conestoga Mall?
Customers should note Virgin Plus is open daily within mall hours and is conveniently located near many retail and dining options, making it easy to shop and dine before or after a visit.
Brand Certified Facts from Virgin Plus
Virgin Plus partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website