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Virgin Plus

4.5
(184 reviews)

Business Details

550 King St N, Waterloo, ON
N2L5W6, Canada
(519) 884-3107
https://www.virginplus.ca

About

Telecommunications Service ProviderCell Phone Store

Location

Virgin Plus
550 King St N, Waterloo, ON
N2L5W6, Canada

Hours

Reviews

4.5
184 reviews
5 stars
156
4 stars
6
3 stars
3
2 stars
1
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of Armand, Padmini, and Anuj for their exceptional service.

Problem Resolution

Several reviews highlighted the staff's ability to effectively resolve issues, with particular commendation for Padmini's extensive troubleshooting efforts.

Mixed Experiences

While many reviews were positive, there were a few mentions of poor service and frustrations with customer support, indicating inconsistency in experiences.

Efficiency

Customers appreciated the quick and efficient service provided by staff, making processes like phone setup and plan changes seamless.
  • LM
    L. M
    Feb 17, 2026
    1.0
    Terrible!! I tried the app to change my plan, wasn't able to. The chat wasn't able to help. Calling them was an absolute pain, didn't get to talk to anyone!! Absolutely frustrating!! I am going to change my provider !!
  • BG
    balogun gbenga
    Feb 17, 2026
    5.0
    Armand was very helpful and solved my problem and i left the store very happy customer
  • EB
    E Boktor
    Feb 15, 2026
    5.0
    Amy has been most helpful and patently answered all questions in a very clear and helpful way. Dealing with her has been totally satisfactory and professional. I am vey happy that Amy were able to help both my hausband and I. Wish Amy all the best!
  • AE
    Active Evolution
    Feb 14, 2026
    5.0
    Came into the kiosk at conestoga mall today, needing help with connecting my new phone. And got great help. Armand Naik gave amazing assistance and was very helpful. Got my phone connected and everything finished in little time. Thanks Virgin Conestoga Mall & Armand.
  • TK
    Tyler Kress
    Jan 31, 2026
    5.0
    Fast, friendly and helpful. Hers this location needs a new manager, Arman should be the guy!

Frequently Asked Questions About Virgin Plus

What are the operating hours for Virgin Plus at Conestoga Mall?

Virgin Plus at Conestoga Mall is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Where is Virgin Plus located within Conestoga Mall?

Virgin Plus is located at 550 King St N, Level 1-K131, Conestoga Mall, Waterloo, ON, N2L5W6, Canada.

Brand Certified Facts from Virgin Plus

Virgin Plus partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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