Virgin Plus

Reviews

• RK

  Ravi Kumar

  Apr 23, 2026
  5.0
  Rikaz Razak of 900 Dufferin mall was extremely helpful with my issue and was very knowledgeable . Ravi Kumar
• AA

  A.S

  Apr 15, 2026
  1.0
  This review is about Virgin mobile phone customer service and loyalty although the agent lied me about my contract but I didn't care about it. I have bought a phone with 2 years contract to have Canada wide data coverage but if I step out of Toronto I have no internet. It is not about slow or on/off internet. I have no data at all. Rarely I get a drop of data. It happened in Ottawa. Whole city, not a place. After multiple times of spending time with troubleshooting with techs, l called loyalty team. What I was offered is paying more to upgrade my plan. This is breaking the contract. I have Canada wide internet but I have it only in Toronto.
• HM

  Heidi Morris

  Apr 1, 2026
  5.0
  Audi and Rick were super helpful getting me set up with a new phone number and adding it to my current device from the US! Definitely recommend!
• LS

  Lexus Sky

  Mar 28, 2026
  5.0
  had a fantastic experience with RIKAZ and Rick Virgin Plus at Dufferin mall. They’re incredibly helpful, with a great attitude and a really positive approach. My issue was resolved quickly, and I felt genuinely valued as a customer. I highly recommend their service and this representative in particular
• MB

  Melida Bousquet (Sasha Blu)

  Mar 28, 2026
  5.0
  I had such a great experience upgrading my phone today with Rikaz and Rick The customer service was absolutely amazing very patient, knowledgeable, and made sure I understood everything. They really went above and beyond, and I left feeling taken care of. Highly recommend Virgin Plus Duffrine Mall ✨

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