Customers consistently praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Fahad, Winston, and Dorsa going above and beyond to assist.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining plans and products, ensuring customers understood their options and made informed decisions.
Overall Experience
The majority of customers reported a positive experience, appreciating the smooth process of upgrading or switching plans, and many recommended visiting the store for assistance.
Staff Attitude
Reviewers noted the warm and patient demeanor of the staff, which contributed to a welcoming atmosphere and made customers feel valued.
AT
Amanda To
Dec 17, 2025
5.0
I always enjoy stopping by here for general question as the staff are very kind and informative.
RR
Radhakrishna Rao
Dec 16, 2025
5.0
Very good Winston Lee,a very good customer representative..
TB
Tereza Blahova
Dec 16, 2025
5.0
I got a new phone from the Virgin plus kiosk with the help of Winston who was very knowledgeable and made the transition between phones and plans easy to understand!
MM
Matthew Macdonald
Dec 15, 2025
5.0
Fahad was extremely knowledgeable and very pleasant to work with. He walked us through everything and answered all our questions and we ended up with a good plan!
SM
Sean McCallum
Dec 2, 2025
5.0
I went in to upgrade my phone and plan. Winston helped me out and was great. He and the team did a great job and went the extra mile through the whole process. Great!