Virgin Plus

Reviews

• LJ

  Loyta Johnson

  Feb 27, 2026
  5.0
  Honestly, one of the best customer service experiences I’ve had in a long time. Audi truly exemplifies what exceptional customer service looks like. I was having a hectic day—juggling tech setup with another provider and trying to sort out a phone plan upgrade that had a miscommunication with a previous rep. By the time I got to the Virgin Plus – Dufferin Mall location, I was feeling overwhelmed. Audi was really kind, approachable, and a calming presence. He took the time to make sure I got the best possible deal on my internet, helped set up my phone, and answered all my questions with genuine knowledge and passion. His approach felt authentic, and it made a stressful day so much easier. Rick was also there, offering excellent advice and support. He was knowledgeable, approachable, and helped troubleshoot any issues I had. Both Audi and Rick went above and beyond—customer service at its finest. Highly recommend! 5 stars across the board, hands down!
• AT

  André Tellier

  Feb 13, 2026
  5.0
  Jeff Mendonca is very Helpful & Friendly. I purchased a new phone today. My old phones' various systems started failiing after many years. I am a very Happy customer. Thankyou, André
• AD

  Alyssa Daniells

  Feb 12, 2026
  5.0
  Excellent and efficient service by Arya! Set up a new account within 10 minutes. Thank you!
• WG

  W G

  Feb 5, 2026
  5.0
  Amazing customer service at virgin plus Duffirin mall "ARYA" Thank you.ARYA was extremly helpful and professional I'm happy 🙏
• TW

  Tom Wall

  Feb 2, 2026
  1.0
  Employee with glasses refuses to answer the phone here. Cost me my evening and a wasted trip when Virign tech support confirmed I could pick up a replacement modem at this location. Turns out they didn't have one. Tried calling ahead 3-4 times to confirm, but nobody answered the phone. When we got there, the worker said he was too busy with customers, but when I walked away and tried calling again, the guy still didn't answer the phone even though I could see him sitting there with zero customers. Looks like he has the business phone silenced. Lazy customer support and poor inventory management. Extremely disappointed, especially since it was late and every other Virign location was closing at that time. Had to wait to have tech support ship me a new replacement modem instead. Virign Mobile you need to audit your employee's performaces and/or hire better people, or you'll start losing loyal customers like me.

Frequently Asked Questions About Virgin Plus