Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Toronto East in Toronto offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point Toronto East
1800 Sheppard Ave. E., Toronto, ON
M2J 5A7, Canada
Hours
Reviews
4.1
99 reviews
5 stars
73
4 stars
3
3 stars1
2 stars0
1 star
22
- JGJosephine Galaraga4 days ago1.0This is by far the worst DHL location I’ve visited. If you’re planning to come here, save yourself the time and go to another branch. No Frills is currently giving out Balikbayan promotion boxes to be shipped to the Philippines via DHL. I went to this location on Tuesday, Nov. 18 at 7:20 PM, and was told that the cut-off time for processing Balikbayan boxes was 7:15 PM—even though, according to Google, the store closes at 8:00 PM and they still had time to process my box. I returned the next day, Wednesday, Nov. 19 at 10:00 AM. The staff member then asked for a commercial form that was not included in the flyer from No Frills. Instead of printing the form for me, she told me to come back with it. It felt like the staff was simply unwilling to provide basic assistance. I went back again later that evening. When I asked why there was a 7:15 PM cut-off time, the staff explained that they get too busy. I pointed out that in many workplaces—hospitals, offices, grocery stores, and others—employees serve customers until closing time, regardless of workload. You can’t refuse to assist customers just because the work is “too much.” Many customers travel from far places, and customer service should reflect that. Good service brings people back and encourages recommendations. Poor service does the opposite. This location has a real opportunity to improve both customer experience and its reputation, but based on my visits, they are failing to do so.
- BNBessie NavalNov 16, 20255.0Sumaiya she gave me excellent exceptional service today. She was knowledgeable, courteous, and went above and beyond to ensure all my needs were met. Truly impressive!” Thank you Sumaiya keep up the good work for helping.
- LALiliana AlvarezOct 23, 20255.0Today, October 23rd, I visited the office and was very pleased with the excellent and professional service I received. The young lady who assisted me also demonstrated a strong commitment to public service.
- MCMeili ChenOct 20, 20255.0I’d take this my first choice of overseas shipment provider even if Canada Post comes back to work. Their commitment to speedy delivery is exceptional. Without being asked, the last shipment truck driver waited outside for my delivery paperwork to finish! I arrived at DHL late afternoon on Oct 6 Toronto time and my family received the package on Oct 9 Singapore time. The delivery took less than 3 days from Toronto to Singapore!!! A big thank you from the family.
- SRSangeet RandhawaOct 16, 20251.0Closed at 7pm while on google it says open till 8pm
Frequently Asked Questions About DHL Express Service Point Toronto East
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What services does DHL Express Service Point Toronto East offer?
This location offers international shipping with day and time-definite delivery services, including Express Easy and Time Definite International Shipping.
What are the operating hours of DHL Express Service Point Toronto East?
Open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How much does shipping cost at DHL Express Service Point Toronto East?
Costs depend on shipment weight, size, and destination, with preset prices available for Express Easy boxes.
Can I ship packages domestically within Canada at this DHL location?
Yes, starting May 2025, DHL now offers nationwide domestic shipping services within Canada.
Are there size and weight restrictions for shipments at this DHL pop-up location?
Shipments should not exceed 30 lbs at this pop-up location.
Can customers ship medication through DHL Express Service Point Toronto East?
Certain medications may be shipped to specific countries; agents can assist with destination-specific requirements.
Is it possible to ship to a P.O. Box from this DHL location?
No, DHL does not ship to P.O. Boxes.
Is there wheelchair accessible entrance at the DHL Express Service Point Toronto East?
Yes, the location has a wheelchair accessible entrance.
What nearby eateries can I visit before or after using DHL Express Service Point Toronto East?
You can visit KFC or Villa Madina, both located near Fairview Mall, for fast food or Mediterranean cuisine.
Are there any nearby shopping options at or near Fairview Mall when I visit DHL Express Service Point Toronto East?
Yes, nearby shopping includes CF Fairview Mall with stores such as Nike, Roots, Sephora, Steve Madden, and American Eagle Outfitters.
Which nearby service stores can I visit near DHL Express Service Point Toronto East for electronics or mobile needs?
Nearby options include Mobile Snap, Tbooth Wireless, and Rogers for mobile phones and telecommunications services.