Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.1
172 reviews
5 stars
127
4 stars
4
3 stars
4
2 stars
3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising staff for being helpful and friendly, while others report rude or unhelpful service.
Staff Knowledge
Several reviews highlight knowledgeable staff who provided effective solutions, but there are also complaints about staff lacking product knowledge.
Efficiency
Customers experienced long wait times and inefficient service in some instances, while others noted quick and seamless transactions.
Positive Experiences
Many customers shared positive experiences with specific staff members who went above and beyond to assist them.
Negative Experiences
A number of reviews expressed frustration with service issues, including unresolved problems and poor communication.
- ZCZiaual Haq ChowdhuryOct 27, 20255.0Thank you Eliana for staying back late to help me resolve my billing issues. My phone wasn’t working and you were able to help me set everything up properly which took a while. I appreciate it!
- KBKostiantyn BalanovOct 26, 20251.0I would like to express my dissatisfaction with the service in your Bell store. The staff showed a complete lack of customer focus and refused to help me with closing my phone number, which I wanted to deactivate. They looked at me strangely, responded unwillingly to my questions, and simply told me to do everything online, even though I specifically came to the store to get assistance from professionals. This attitude left a very negative impression and caused disappointment in the level of service provided by Bell.
- JTJUDITH ROMELINA TUBANAOct 21, 20255.0Sorry i forgot her name(pretty lady in 316 bloor st.west). She’s the nicest person i ever met and she easliy resolved the issue of my phone. Thank u.
- VWVivian WardSep 29, 20255.0What i have to say that the staff here are amazing. I knew coming to any Bell location I would have troubles because of certain things that has happened on my account not theirs. They are doing what they can to help me. That's all I asked is that they are trying. Alot of other places didn't even try and help the customer. But the staff here are doing what they can to help me and that is all that matters to me. I don't care what the outcome is if I get what I want. What makes me feel good about this location is that they tried for me. As far as I know their doing their best. And im happy with that. All the staff members have been very polite and understanding. Alot of other places I've went to refused to do that for their customers. So thank you for at least trying for me. And thank you I can't say that enough! Thank you! No matter what the out come is!
- ZDZhiyi DingSep 19, 20251.0The staff didn't help me with my setup issue at all and asked me to go back home and call Bell. I called Bell and they told me that was not expected and the store should be able to help me with any issue in store. Now I need to go to another Bell store again for the setup. I've wasted so much time on this because the staff at the store was unwilling to help and instead asked me to go back home and call Bell! It turned out to be a simple issue with the help of the staff on Bell but because the staff was not willing to help, the back and force on my end is draining. I cannot describe how frustrated I was about the experience. What's the point of having the staff on the store if the only solution they offer to the customers is to GO BACK HOME AND CALL BELL?
Frequently Asked Questions About Bell
Where is the Bell store located in Toronto?
The Bell store is located at 316 Queen St W, Toronto, ON M5V2A2, Canada.
What are the opening hours of the Bell store on Queen Street?
The Bell store is open from 10:00 AM to 6:00 PM Monday to Friday, 10:00 AM to 5:00 PM on Saturday, and 12:00 PM to 5:00 PM on Sunday.
What types of products can I find at the Bell store on Queen Street?
You can find phones, tablets, mobile internet devices, mobile TV, rate plans, and SIM cards for Lucky Mobile and Virgin Plus at this Bell store.
What services does the Bell store provide?
The store provides television services, internet service provider services, phone lines, long-distance calling, calling cards, call features, internet security, and wireless service.
What brands are available at the Bell Queen Street store?
Brands available include Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
What payment methods are accepted at the Bell store on Queen Street?
The Bell store accepts American Express, cash, check, MasterCard, and Visa as payment options.
How can I contact the Bell store located at 316 Queen St W?
You can reach the Bell store by phone at +1 416-977-6969.
Are there any coffee shops near the Bell store on Queen Street for a quick break?
Yes, Starbucks Canada is located nearby, offering a convenient spot to grab coffee or snacks before or after visiting Bell.
What nearby clothing stores can I visit when I'm at the Bell store on Queen Street?
Nearby clothing stores include lululemon, Lorne's Coats, Brandy Melville, Gap, Garage, Katie Fashion, and G-Star RAW, offering a variety of apparel choices.
Are there any entertainment or dining options near the Bell store on Queen Street?
Yes, venues like Soluna Toronto, a restaurant and lounge, and CUBE, a dance club, are nearby for dining and entertainment options close to the Bell store.