Bell

4.1
280 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
220 Yonge St, Toronto, ON
M5B2H1, Canada

Hours

Reviews

4.1
280 reviews
5 stars
193
4 stars
22
3 stars
9
2 stars
6
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting individuals like Joshi, Sarthak, and Waleed.

Communication Issues

Several reviews mentioned poor communication, including unreturned calls and misleading information about plans and services.

Mixed Experiences

While some customers had excellent experiences, others reported terrible service, particularly with specific employees like Carl and Stefan.

Store Location

The Eaton Centre location received positive remarks for its convenience and accessibility.

Product Availability

Customers expressed disappointment over the lack of basic accessories and products, with some feeling that staff did not make an effort to assist.
  • JL
    julienne lottering
    6 days ago
    1.0
    Customer service was low energy, took forever and ultimately I had to call Bell customer service to have it resolved. In particular they made it difficult to return my old device which makes it seem like the just don’t want to reimburse you for the amount you deserve back.
  • RR
    Rinu Roy
    Nov 15, 2025
    5.0
    Visited this location on a busy Saturday and Sarthak was really helpful in setting up my new account and got amazing deals with the plan. Would recommend going to this location for best offers.
  • PP
    Pedro
    Nov 11, 2025
    5.0
    Fairan was super helpful with my new phone purchase! Thank you so much
  • SS
    Sam Sam
    Nov 6, 2025
    5.0
    Please promote Zara. She is the best phone rep! She sold me a phone and helped me set up my new phone even though I could not log into any of my email accounts. I am so happy to have a rep who went over and beyond .
  • AL
    Andrew Le
    Oct 13, 2025
    1.0
    Carl from this bell store location was 0 help. I ordered 2 iPhone 17pros on September 27th and was told it would take 3-5 business days. It has been over 2 weeks and nothing. I went into the store to get better assistance but Carl was no help in providing support on obtaining the phones, or changing my plans to an EPP plan as requested (which is offered by my employer). To follow up I’ve called multiple times which never got an answer in store, seems no one ever picks up the phone, I even have left voicemails with my number to call back and no one has gotten back to me. During my store visit Carl reassured me he would give me a call, again nothing was done. Communication at this location is extremely poor and I advise going to another bell store, one where the manager actually cares about supporting clients, unlike Carl.

Frequently Asked Questions About Bell

Where is the Bell store located in Toronto?

The Bell store is located at 220 Yonge St, Level 1, Toronto Eaton Centre, Toronto, ON, M5B2H1, Canada.

What are the Bell store's operating hours?

The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.