Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.1
280 reviews
5 stars
193
4 stars
22
3 stars
9
2 stars
6
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting individuals like Joshi, Sarthak, and Waleed.
Communication Issues
Several reviews mentioned poor communication, including unreturned calls and misleading information about plans and services.
Mixed Experiences
While some customers had excellent experiences, others reported terrible service, particularly with specific employees like Carl and Stefan.
Store Location
The Eaton Centre location received positive remarks for its convenience and accessibility.
Product Availability
Customers expressed disappointment over the lack of basic accessories and products, with some feeling that staff did not make an effort to assist.
- JLjulienne lottering6 days ago1.0Customer service was low energy, took forever and ultimately I had to call Bell customer service to have it resolved. In particular they made it difficult to return my old device which makes it seem like the just don’t want to reimburse you for the amount you deserve back.
- RRRinu RoyNov 15, 20255.0Visited this location on a busy Saturday and Sarthak was really helpful in setting up my new account and got amazing deals with the plan. Would recommend going to this location for best offers.
- PPPedroNov 11, 20255.0Fairan was super helpful with my new phone purchase! Thank you so much
- SSSam SamNov 6, 20255.0Please promote Zara. She is the best phone rep! She sold me a phone and helped me set up my new phone even though I could not log into any of my email accounts. I am so happy to have a rep who went over and beyond .
- ALAndrew LeOct 13, 20251.0Carl from this bell store location was 0 help. I ordered 2 iPhone 17pros on September 27th and was told it would take 3-5 business days. It has been over 2 weeks and nothing. I went into the store to get better assistance but Carl was no help in providing support on obtaining the phones, or changing my plans to an EPP plan as requested (which is offered by my employer). To follow up I’ve called multiple times which never got an answer in store, seems no one ever picks up the phone, I even have left voicemails with my number to call back and no one has gotten back to me. During my store visit Carl reassured me he would give me a call, again nothing was done. Communication at this location is extremely poor and I advise going to another bell store, one where the manager actually cares about supporting clients, unlike Carl.
Frequently Asked Questions About Bell
Where is the Bell store located in Toronto?
The Bell store is located at 220 Yonge St, Level 1, Toronto Eaton Centre, Toronto, ON, M5B2H1, Canada.
What are the Bell store's operating hours?
The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
What products and services does the Bell store offer?
Bell offers smartphones, tablets, connected devices, accessories, personal and business communication services, internet technology, TV service, phone service, and smart home security.
What payment methods are accepted at the Bell store?
The Bell store accepts American Express, cash, check, Mastercard, and Visa payments.
Which Bell brands are available at this store?
The store carries Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
How can customers contact the Bell store in Toronto?
Customers can contact the Bell store by calling +1 416-260-8012.
What languages are spoken at the Bell store?
The Bell store provides services in English.
Is there a nearby mobile phone store to Bell at Toronto Eaton Centre?
Yes, Mobile Snap and Future Tech, both mobile phone stores, are near the Bell store at Toronto Eaton Centre and can be alternative options for mobile device purchases or services.
What shopping and fashion stores are nearby the Bell store?
Nearby shopping and fashion stores include Nike Canada, RW&CO., Club Monaco Toronto Eaton Centre, Levi's Store, Michael Kors, Bluenotes, Call It Spring, and Victoria's Secret.
Are there any dining options close to the Bell store at Toronto Eaton Centre?
Yes, nearby dining options include Läderach, Patties Express (Jamaican Restaurant), Villa Madina (Mediterranean and Middle Eastern Restaurant), and الهجرة الى كندا (Egyptian Gastropub).