Bell

4.3
176 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
50 Bloor St W, Toronto, ON
M4W3L8, Canada

Hours

Reviews

4.3
176 reviews
5 stars
135
4 stars
9
3 stars
6
2 stars
1
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Ruchit, Rick, and Taiba, for their helpfulness, professionalism, and ability to resolve issues efficiently.

Mixed Experiences

While many reviews highlighted excellent service, there were notable complaints about rude staff and negative experiences, particularly with certain employees.

Product Knowledge

Several customers appreciated the staff's knowledge about products and plans, which helped them make informed decisions.

Store Management

Rick Yu received both praise for his customer service and criticism for handling complaints poorly, indicating inconsistency in management effectiveness.
  • JJ
    Jan
    Dec 13, 2025
    5.0
    Store Manager Rick Yu provided 5 Stare service to me helping to set up my mew iphone 17pro. But Rick probided much more. He was highly personable while maintaining a very professional stance. He was able to accomplish all I asked for and was always good natured throught a long-ish session. When I later discovered thst my new phone was not paired with my car, Rick came outside to sit in my car to do the job (in freezing cold weather!) This saved me from going to the car dealership, more than an hour round trip away, hoping they would do it on the spot on a Friday at 5:00 pm! Rick completed the job in about 10 minutes and I drove home in 8 minutes. Rick--what a guy!. Thank you Rick!
  • DC
    darren cudmore
    Dec 12, 2025
    5.0
    Ellen is a true professional and a terrific help knowledgeable, patient, totally helpful Bell is lucky to have her-would totally recommend
  • JS
    Jaekyeong Shin
    Nov 27, 2025
    5.0
    Rick truly provides the best client experience. He went out of his way to help me get a new phone upgrade. He is very knowledgeable about competitors, gives genuine feedback based on my needs, and curates a plan that works best for me. He is one of the best managers and advisors out there. Thank you.
  • MC
    Mike Catherwood
    Nov 4, 2025
    1.0
    Bad service that wasted my time
  • TB
    Tigran Bleyan
    Oct 24, 2025
    5.0
    I was really skeptical and unsure about coming. Based from some past Bell interactions and then wanted to change from Lucky Mobile to Bell. But this was so simple and I got wonderful help. If you're coming and want good help, Ruchit was the one who helped me. He explained everything and every detail went through. I wanted someone who I can talk with and make sure I fully understand and he was able to explain it all to me. If you want to talk with someone to understand, I really recommend here. I'll be coming back.

Frequently Asked Questions About Bell

What services does the Bell store at The Holt Renfrew Centre in Toronto provide?

The Bell store offers personal and business communications services including smartphones, tablets, connected devices, Bell Internet, Bell TV, home phone services, and smart home security.

Where is the Bell store in The Holt Renfrew Centre located?

The Bell store is located in the basement of The Holt Renfrew Centre at 50 Bloor St W, Toronto, ON, M4W3L8, Canada.