Bell

Reviews

• SS

  S.E

  Apr 24, 2026
  1.0
  We were long-time customers of Bell Canada, including their home security service. Without any prior notice, authorization, or consent, our account was transferred to API Alarm Inc.. This kind of unilateral transfer raises serious concerns regarding consumer rights, disclosure obligations, and contractual consent. Approximately three weeks ago, our security system failed completely—multiple sensors are flashing and the control panel is displaying continuous error notifications. Since that time, we have made repeated attempts to contact API Alarm Inc. All calls are routed to an automated system, with no access to a live representative. We have left multiple messages and have received absolutely no response. This is supposed to be a company responsible for safety and peace of mind, yet it has become a major source of stress and frustration for us. Based on our experience, the lack of communication and service is unacceptable. We feel completely let down, and it raises serious concerns about the reliability of both API and Bell. This level of negligence is unacceptable for a company entrusted with home security. The complete lack of support, combined with a non-functional system, places customers at potential risk and demonstrates a failure to meet even basic service standards. Based on our experience, this situation reflects a serious breakdown in accountability and service delivery. We strongly question the legitimacy and reliability of API Alarm Inc., and hold Bell Canada responsible for transferring customers into such an arrangement without proper notice or due diligence. Further action, including formal complaints to consumer protection authorities, is being considered.
• CC

  Colleen Chisholm

  Apr 16, 2026
  5.0
  Samanta was absolutely amazing! She helped me out so quickly. Thank you Samanta
• KL

  Kay Lovely

  Apr 13, 2026
  5.0
  Dealt with David AMAZING COSTUMER SERVICE, very friendly 👌 10 out of 10 recommend
• FK

  Fran K

  Mar 31, 2026
  5.0
  Vanna's was amazing to deal with. Very professional, courteous, and friendly. We ported several phone numbers and our internet service, and she made the process seamless and easy, not to mention that she helped us save a lot of money!
• AM

  Anne Morrison

  Mar 29, 2026
  5.0
  This location has excellent customer service. Vanna and the other members of the team were very helpful and got me out of a problem. Very solutions focused and patient. Thanks for your help!

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