Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.4
250 reviews
5 stars
189
4 stars
18
3 stars
11
2 stars
11
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendly, helpful, and knowledgeable service, particularly highlighting employees like Riya and Khevana.
Sales Experience
Customers reported positive experiences with sales associates who provided great deals and assistance in selecting plans and phones.
Service Issues
Some customers expressed dissatisfaction with service delays and billing issues, indicating a need for improvement in these areas.
Overall Satisfaction
Overall, the majority of reviews reflect a high level of customer satisfaction, with many recommending the store for its excellent service.
- RJRobert Jung2 days ago5.0Twesa awesome service
- EOEmmanuel Odejobi6 days ago5.0Riya was very helpful. She helped me upgrade my plan The whole team was so fantastic
- ARAbhishek RavalNov 16, 20251.0I would have given negative stars if I could. I have been a customer of Virgin mobility from last 3-4 years and never have I had any issues with online agents, but the agents at kiosk are completely uncompetitive and unprofessional. I had to purchase a device from there in emergency as my current device was broken that time. The agent couldn't even transfer the physical sim from that device to new device even after me asking for it and she also lied to me regarding my new plan. I asked her twice about my current plan add-on of the international minutes and she assured me that I have that in my new plan. Guess what, I didn't. I am being charged way more now because of that. Never go to this kiosk.
- VMVanessa MollicolaNov 7, 20255.0Quick, easy, friendly transaction with Eliisa!!
- ALAaron LalDinSep 5, 20255.0Twesa was the most amazing sales associate! He was willing to take the time to answer all questions and was extremely knowledgeable. He was pleasant to talk to and it is clear that he takes pride in his job and enjoys it. He has a great sense of humour and has excellent people skills. We feel lucky to have had the opportunity to work with him, while we upgrade to a new phone. Its hard to find people like him in this day and age, who give 110%. Thanks Twesa!
Frequently Asked Questions About Virgin Plus
What is the address of Virgin Plus in Thunder Bay?
Virgin Plus is located at 1000 Fort William Rd, Level 1-Z016, Intercity Shopping Centre, Thunder Bay, ON, P7B6B9, Canada.
What are the operating hours of Virgin Plus at Intercity Shopping Centre?
Virgin Plus is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 6:00 PM on Saturdays, and 11:00 AM to 5:00 PM on Sundays.
What type of services does Virgin Plus offer?
Virgin Plus is a telecommunications service provider and cell phone store, offering mobile phone plans and related services.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
How can I contact Virgin Plus at Intercity Shopping Centre?
You can reach Virgin Plus by phone at +1 807-623-1777 or visit their website at https://www.virginplus.ca.
Are there other mobile phone stores near Virgin Plus at Intercity Shopping Centre?
Yes, nearby mobile phone stores include Shaw, Rogers, Touch Unwired, and Mobile Klinik, all located within or near Intercity Shopping Centre.
What clothing stores are located near Virgin Plus in Intercity Shopping Centre?
Nearby clothing stores include BOOTLEGGER, West 49, Garage, Suzy Shier, La Vie En Rose, Eclipse, Bootlegger, RW&CO., and Boathouse, offering a wide variety of apparel options.
Where can I find food and refreshments near Virgin Plus at the Intercity Shopping Centre?
Freshly Squeezed, a smoothie juice bar and vegetarian restaurant, is located nearby for refreshments and light meals.
Can I find other amenities such as jewelry stores or spas near Virgin Plus in Intercity Shopping Centre?
Yes, there are several jewelry stores like Peoples Jewellers, Ben Moss Jewellers, Griffin Jewellery Designs, and spas such as Bella Bay Laser Spa nearby.
What is a notable shopping center near Virgin Plus and what facilities does it offer?
Virgin Plus is located inside the Intercity Shopping Centre, which offers shopping, parking, and a cinema, making it convenient for customers to combine shopping and entertainment.