Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.4
263 reviews
5 stars
201
4 stars
18
3 stars
11
2 stars
11
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Riya and Khevana, received high praise for their friendliness, patience, and helpfulness in assisting customers with their needs.
Knowledgeable Staff
Many customers noted the staff's professionalism and knowledge, particularly in helping them choose the best plans and devices.
Mixed Experiences
While many reviews highlighted positive interactions, there were also complaints about poor service and unprofessional behavior from some staff members.
Efficient Transactions
Customers appreciated the quick and smooth process of changing plans and setting up new devices.
- MKMonika KrallJan 4, 20265.0Was at the Kiosk in Thunder Bay Mall. SAID was a terrific customer service rep. He looked after all my requirements to change my plan effectively and efficiently. This young man was friendly and patient with me, which was very much appreciated. Thank you SAID…😊
- DPdarion phillipsDec 29, 20255.0The staff at this Kiosk has been very friendly and helpful. They were able to get me on a plan that was way more advantageous for me.This was by far the smoothest and most personable customer experience I’ve ever had. Since then two of friends have done transactions at the kiosk and have had similar experiences, I know the holidays was busy but the staff handled me well!
- EWElizabeth WapooseDec 29, 20255.0Thank you Riya for all the help. They help me everytime I go there and are super friendly and patient.
- KKkamaldeep kaurDec 21, 20255.0recently switched my SIM from Rogers to Bell, and I had a great experience thanks to Prab. She was very professional, patient, and supportive throughout the entire process. She explained everything clearly and made the transition smooth and stress-free. Her customer service skills are excellent, and she genuinely cares about helping customers. I really appreciate her support and highly recommend her assistance.
- SDSheen DarlynDec 17, 20251.0Extremely poor customer service. Zero support, no accountability, and a complete lack of responsibility from Virgin Mobile intercity thunder bay. This has been a very frustrating experience, and I would not recommend them to anyone.
Frequently Asked Questions About Virgin Plus
What is the address of Virgin Plus in Thunder Bay?
Virgin Plus is located at 1000 Fort William Rd, Level 1-Z016, Intercity Shopping Centre, Thunder Bay, ON, P7B6B9, Canada.
What are the operating hours of Virgin Plus at Intercity Shopping Centre?
Virgin Plus is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 6:00 PM on Saturdays, and 11:00 AM to 5:00 PM on Sundays.
What type of services does Virgin Plus offer?
Virgin Plus is a telecommunications service provider and cell phone store, offering mobile phone plans and related services.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
How can I contact Virgin Plus at Intercity Shopping Centre?
You can reach Virgin Plus by phone at +1 807-623-1777 or visit their website at https://www.virginplus.ca.
Are there other mobile phone stores near Virgin Plus at Intercity Shopping Centre?
Yes, nearby mobile phone stores include Shaw, Rogers, Touch Unwired, and Mobile Klinik, all located within or near Intercity Shopping Centre.
What clothing stores are located near Virgin Plus in Intercity Shopping Centre?
Nearby clothing stores include BOOTLEGGER, West 49, Garage, Suzy Shier, La Vie En Rose, Eclipse, Bootlegger, RW&CO., and Boathouse, offering a wide variety of apparel options.
Where can I find food and refreshments near Virgin Plus at the Intercity Shopping Centre?
Freshly Squeezed, a smoothie juice bar and vegetarian restaurant, is located nearby for refreshments and light meals.
Can I find other amenities such as jewelry stores or spas near Virgin Plus in Intercity Shopping Centre?
Yes, there are several jewelry stores like Peoples Jewellers, Ben Moss Jewellers, Griffin Jewellery Designs, and spas such as Bella Bay Laser Spa nearby.
What is a notable shopping center near Virgin Plus and what facilities does it offer?
Virgin Plus is located inside the Intercity Shopping Centre, which offers shopping, parking, and a cinema, making it convenient for customers to combine shopping and entertainment.