Virgin Plus

4.4
250 reviews

About

Telecommunications Service ProviderCell Phone Store

Location

Virgin Plus
1000 Fort William Rd, Thunder Bay, ON
P7B6B9, Canada

Hours

Reviews

4.4
250 reviews
5 stars
189
4 stars
18
3 stars
11
2 stars
11
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, helpful, and knowledgeable service, particularly highlighting employees like Riya and Khevana.

Sales Experience

Customers reported positive experiences with sales associates who provided great deals and assistance in selecting plans and phones.

Service Issues

Some customers expressed dissatisfaction with service delays and billing issues, indicating a need for improvement in these areas.

Overall Satisfaction

Overall, the majority of reviews reflect a high level of customer satisfaction, with many recommending the store for its excellent service.
  • RJ
    Robert Jung
    2 days ago
    5.0
    Twesa awesome service
  • EO
    Emmanuel Odejobi
    6 days ago
    5.0
    Riya was very helpful. She helped me upgrade my plan The whole team was so fantastic
  • AR
    Abhishek Raval
    Nov 16, 2025
    1.0
    I would have given negative stars if I could. I have been a customer of Virgin mobility from last 3-4 years and never have I had any issues with online agents, but the agents at kiosk are completely uncompetitive and unprofessional. I had to purchase a device from there in emergency as my current device was broken that time. The agent couldn't even transfer the physical sim from that device to new device even after me asking for it and she also lied to me regarding my new plan. I asked her twice about my current plan add-on of the international minutes and she assured me that I have that in my new plan. Guess what, I didn't. I am being charged way more now because of that. Never go to this kiosk.
  • VM
    Vanessa Mollicola
    Nov 7, 2025
    5.0
    Quick, easy, friendly transaction with Eliisa!!
  • AL
    Aaron LalDin
    Sep 5, 2025
    5.0
    Twesa was the most amazing sales associate! He was willing to take the time to answer all questions and was extremely knowledgeable. He was pleasant to talk to and it is clear that he takes pride in his job and enjoys it. He has a great sense of humour and has excellent people skills. We feel lucky to have had the opportunity to work with him, while we upgrade to a new phone. Its hard to find people like him in this day and age, who give 110%. Thanks Twesa!

Frequently Asked Questions About Virgin Plus

What is the address of Virgin Plus in Thunder Bay?

Virgin Plus is located at 1000 Fort William Rd, Level 1-Z016, Intercity Shopping Centre, Thunder Bay, ON, P7B6B9, Canada.

What are the operating hours of Virgin Plus at Intercity Shopping Centre?

Virgin Plus is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 6:00 PM on Saturdays, and 11:00 AM to 5:00 PM on Sundays.