Business Details
About
Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop
Location
Hours
Reviews
4.0
273 reviews
5 stars
177
4 stars
23
3 stars
23
2 stars
5
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Omer, Mitch, and Sarah.
Product Knowledge
Staff demonstrated strong knowledge about phones and plans, effectively assisting customers with their needs and questions.
Positive Experiences
Numerous reviews highlighted excellent experiences, with customers feeling comfortable and well taken care of during their visits.
Mixed Reviews
While many customers had positive interactions, some reported negative experiences with specific staff members, indicating inconsistency in service quality.
Technical Assistance
Customers appreciated the assistance with technical issues, such as phone setups and troubleshooting, particularly from staff like Omer and Sarah.
- DCDave Colonico2 days ago5.0Mitch was awesome. Explained everything in an easy way to understand
- MSmike schmagala6 days ago5.0OMER has helped us out fantastic. He helped us with our issue like no one else could.
- RDRod DeanNov 3, 20255.0These guys are the absolute best!
- BBBrandonOct 30, 20251.0Do not buy any accessories from here. The quality is terrible and you are on your own to arrange the return and replacement. IShieldz screen protectors are complete junk and they charge $50 for them. The protector cracked and peeled within a month without any impact or elemental damage and I have to pay out of pocket to get a "free" replacement. Probably costs Ishields less then a dollar to replace their crappy product. They give you a store credit here to buy accessories, use it to buy safe OEM parts and get your protector from somewhere you can easily return it for a full refund or replacement. They also won't warranty cases, chargers or any other product, not even the minimum 1 year manufacturer defect warranty. Go elsewhere.
- RGRobert GreeneOct 19, 20255.0I upgraded my phone today, Omer Tareen went over the top in making me feel comfortable. I was very apprehensive with the new phone and he settled EVERYTHING! It took him extra time to transfer files and I know it consumed much time. He was pleasant and never once made me feel uncomfortable or awkward with my limited skills. He’s first class.
Frequently Asked Questions About Virgin Plus
Where is Virgin Plus located?
Virgin Plus is located at 221 Glendale Ave, Level 1-K14, The Pen Centre, St. Catharines, ON, L2T2K9, Canada.
What are the operating hours of Virgin Plus at The Pen Centre?
Virgin Plus is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What type of services does Virgin Plus provide?
Virgin Plus is a telecommunications service provider offering cell phone retail and repair services.
How can I contact Virgin Plus at The Pen Centre?
You can reach Virgin Plus by phone at +1 905-682-7662 or visit their website at https://www.virginplus.ca.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
Which stores can I visit nearby Virgin Plus at The Pen Centre?
Nearby stores include HERC'S Nutrition, IKEA, Aerie, Sunglass Hut, Dynamite, Bentley luggage, Reitmans, MAC Cosmetics, and many more within The Pen Centre.
Are there dining options near Virgin Plus at The Pen Centre?
Yes, nearby dining options include Mucho Burrito, New York Fries, Dairy Queen/Orange Julius, Jimmy the Greek, and Freshly Squeezed smoothie and vegetarian bar.
Where can I find eyewear and optician services near Virgin Plus?
Specsavers Canada is an optometrist and costume store located near Virgin Plus at The Pen Centre for eyewear and related services.
Can I shop for women's clothing near Virgin Plus at The Pen Centre?
Yes, there are several women's clothing stores nearby including Aerie, Dynamite, Reitmans, La Senza, Laura Canada, and Ardene.
Are there any popular shopping and entertainment venues near Virgin Plus?
Yes, nearby you can find the Landmark Cinemas St. Catharines for movies and Sears Canada department store for a variety of shopping needs.