Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.4
252 reviews
5 stars
199
4 stars
15
3 stars3
2 stars
4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendly, knowledgeable, and helpful service, particularly highlighting employees like Derek, Krista, and Carrie.
Sales Experience
Customers appreciated the no-pressure sales approach and the thorough explanations provided during the purchasing process.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding issues with ID verification and service activation.
Staff Recommendations
Several customers specifically recommended certain employees, indicating a strong connection and satisfaction with their service.
- KHKathryn HunterJan 5, 20265.0Tyson at the St. Catharines penn Center site was amazing. He was knowledgeable and patient and helped us with our phones. Such a surprisingly good experience. Thank you!
- DDDreamerchuDec 29, 20251.0My husband was just there looking on the phone thinking about buying one and the worker there was so rude she told him he shouldn't be in there.... he left to check for other varieties and he chose to go back to bells but the rude worker just made us choose not to even get a phone there. Do not waste your time when customer service is awful she was a tall white lady with brown/blonde hair.... get better customer service please!
- KDKeegan DouglasDec 28, 20255.0Krista was an amazing help to me! She’s very knowledgeable about everything at Bell, including phone plans, discounts, accessories, etc. She helped me find an amazing plan for my new IPhone 17, as well as setting up all the technicalities with it! Great experience and customer service!
- NNNicoleDec 20, 20255.0My daughter and I visited the Bell store in the Pen Centre today for a new phone. We had the absolute pleasure of working with Carrie. She was very personable, friendly and took her time with us to go through account details, options and plans. She patiently completed the data transfer for my daughter and was very conversational the whole time. She was honestly fantastic, thank you so much Carrie!❤️
- CRChris RandallDec 15, 20251.0Went to get a new phone. The employee was very nice but when she asked for my ID (plastic license is expired but it has been renewed and I have the paperwork, valid until February 2026) she said we couldn't continue. I asked why and she said my license was expired. I said no isn't and here's the paperwork to prove it. She said it doesn't matter, she can't continue with the transaction. Again I asked, if a cop pulls me over and I hand this to him, he goes about his business and wishes me a good day BECAUSE I HAVE A VALID DRIVER'S LICENSE! I do not possess a passport as I REFUSE to go to our neighbouring communist country. So because I did what I was suppose to do, I still can't complete a transaction with a COMPLETELY VALID LEGAL DOCUMENT that any other place in the world would accept as valid? Bye bye Bell, I've already ordered my phone (at a much better price, I must add) from Koodo and now I am looking to replace my internet as well. Now you go from $2,000 a year to nothing! Zero, zip, nada! Bell has lost it customer service COMPLETELY and is far overpriced compared to most. Do some shopping around before you stop at Bell, you'll thank me! 🤮
Frequently Asked Questions About Bell
What products and services does the Bell store at The Pen Centre offer?
The Bell store offers personal and business communications services including the latest smartphones, tablets, connected devices, and accessories. Services include Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
Where is the Bell store located within The Pen Centre?
The Bell store is located on Level 1 at 221 Glendale Ave, St. Catharines, ON, inside The Pen Centre.
What are the regular business hours for the Bell store at The Pen Centre?
The Bell store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Can I pay with credit cards at the Bell store?
Yes, the Bell store accepts American Express, MasterCard, and Visa credit cards, as well as cash and checks.
How can I contact the Bell store at The Pen Centre?
You can reach the store by phone at +1 905-688-0767 or toll-free at +1 905-984-4052.
Does the Bell store offer services in languages other than English?
The Bell store services are offered in English.
What are some nearby shopping options around the Bell store at The Pen Centre?
Nearby shopping options include IKEA, Aerie, Dynamite, La Senza, Reitmans, Laura Canada, and lululemon, all located within or near The Pen Centre shopping area.
Are there dining options close to the Bell store at The Pen Centre?
Yes, nearby dining options include Mucho Burrito, Charleys Cheesesteaks, New York Fries, Teriyaki Experience, Dairy Queen / Orange Julius, and Taco Bell Canada.
Where can I find other mobile phone stores near the Bell store at The Pen Centre?
Koodo Mobile - Pen Centre is a nearby mobile phone store offering telecommunications and IT repair services.
Does the Bell store have a social media presence where I can get updates?
Yes, Bell has a Facebook page at https://www.facebook.com/259132274192067 where you can find updates and information.