Bell

Reviews

• MS

  MEllaine Santos

  3 days ago
  5.0
  Carrie G. (Bell, Pen Center) was very helpful and explained all my options also gave me great deals was super knowledgeable on the different phone styles. Knows how to service other customers while my data was just being transferred. One very satisfied customer.
• PK

  Parth Kakadiya

  5 days ago
  1.0
  I am writing this review as a Best Buy employee who had an Employee Purchase Plan (EPP) with Bell. I originally had an EPP plan priced at $25 per month. I visited the Bell store located in the Pen Centre in St. Catharines to add my partner under my EPP so she could also benefit from the employee discount. Instead of assisting us correctly, the representative changed my existing plan. My monthly rate increased from $25 to $40, and my partner’s line was also set at $40. This was never clearly explained to me as a permanent plan change, and it completely defeats the purpose of having an employee plan. Since then, we have returned to the store multiple times to try to correct the mistake. Unfortunately, the issue remains unresolved. Each visit has resulted in no clear explanation, no accountability, and no effective solution. On our most recent visit, the interaction was particularly disappointing. When my partner greeted the representative to discuss the ongoing issue, she was ignored. This lack of basic professionalism and customer service is unacceptable. As an employee in the retail industry myself, I understand the importance of transparency, communication, and accountability. Mistakes can happen — but failing to correct them and failing to communicate respectfully is what makes this experience frustrating. I expect: • A full review of the changes made to my EPP plan • Restoration of the correct employee pricing • Clear documentation of what was modified and why • Professional handling of customer concerns This situation has wasted our time and increased our monthly costs unnecessarily. I hope management reviews this matter seriously and ensures better service moving forward.
• PT

  Priyanshi thummar

  5 days ago
  1.0
  I am extremely disappointed with the service I received at the Bell store located inside the Pen Centre in St. Catharines. My boyfriend is a Best Buy employee and had an Employee Purchase Plan (EPP) with Bell, paying $25/month. We visited this location because he wanted to add me under his EPP so that I could also benefit from the discounted rate. Instead of properly assisting us, the representative changed his existing EPP plan without clearly explaining the changes. His monthly rate increased from $25 to $40, and my line was also set at $40. This completely defeated the purpose of visiting the store. Since then, we have had to return multiple times to try to correct the issue. Unfortunately, the same employee has repeatedly failed to resolve the problem. Each visit has resulted in no clear explanation, no accountability, and no solution. Today, when I went to the store to follow up again, I politely said hello to the representative in order to discuss the matter. She did not respond at all and ignored me. This level of unprofessional behavior is unacceptable in a customer service environment. We trusted Bell to handle an employee plan correctly. Instead, our bill increased, our time has been wasted, and the issue remains unresolved. I expect: • A proper review of the EPP plan changes • Restoration of the original agreed pricing • Clear communication about what was done and why • Professional customer service This experience has been frustrating and disappointing. I hope Bell management takes this matter seriously and ensures better training and accountability at this location.
• JM

  Jeremy M

  Feb 28, 2026
  5.0
  Had the pleasure of Krista for my rep the other day when I was in store. She was happy to assist and went above and beyond. Very knowledgeable about the product I was adding. Made my experience that much better.
• BR

  Brittany Reid

  Feb 22, 2026
  5.0
  Getting a new phone is a nightmare. As soon as my current phone broke, my husband said "we need to go see Derek." For us, Derek has become synonymous with Bell and we wouldn't get a new phone without him. Straight talk, understanding, kindness, and a value-based approach that takes what you need into account make him truly exceptional.

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