Bell

Reviews

• MF

  Margie Foksrus

  6 days ago
  1.0
  Absolutely Disgraceful Experience. I had plans to go into the Bell store today fully prepared to spend my time and money, but within seconds I overheard something that absolutely shocked me. From the BACK ROOM — loud enough for customers to hear, mind you — the (what I assume was) manager was yelling at a younger female employee. Excuse me?? You don’t even have the professionalism to lower your voice when customers are in the store? The poor girl sounded upset, and honestly, I felt terrible for her. I can’t imagine what the female employees must deal with on a daily basis if this is how management thinks it’s appropriate to “communicate.” Completely unacceptable in any workplace, let alone a customer-facing one. I didn’t even bother waiting around. I turned right around and walked out. If this is how staff are treated behind closed doors — loudly, no less — then I can only imagine how badly customers must get brushed off. Management seriously needs a reality check. Maybe try treating your employees with basic respect before pretending to offer customer service. Do better.
• RB

  Ray Bergie

  Nov 4, 2025
  5.0
  Excellent service
• LC

  Lisa Clarke

  Oct 16, 2025
  5.0
  I am writing this review specifically to praise the outstanding service I received from Raj at the Bell location. My experience purchasing a new phone and all the necessary accessories was, without a doubt, the best customer service interaction I've had in retail in years. From the moment I walked in feeling overwhelmed by the endless options, Raj immediately put me at ease with his calm demeanor and genuine willingness to help, rather than just push a quick sale. He is truly an asset to the Bell team, and I wouldn't go anywhere else. What truly sets Raj apart is his unparalleled product knowledge. He took the time to listen carefully to my needs. How I use my phone, what features are most important, and my budget constraints. He didn’t just recommend the newest or most expensive model; he meticulously walked me through several options, explaining the pros and cons of each in clear, understandable terms. His guidance was invaluable in selecting the perfect smartphone, and he even pointed me toward a few essential accessories that have made a massive difference in my daily use, such as the right screen protector and charging solutions. The transaction itself was smooth and efficient, but the level of customer care extended far beyond the paperwork. Raj ensured that the setup process was painless, transferring all my data and making sure I was completely comfortable with the new operating system before I left the store. He handles every interaction with a mix of high professionalism and approachable friendliness, making the often stressful experience of upgrading technology surprisingly enjoyable. He is patient, never rushes you, and makes you feel like you are his most important customer. I heard the news that Raj is transitioning to the Bell location at the Georgian Mall, and while I'm thrilled for him and his new opportunity, he will be deeply missed here. For those of us who rely on his dependable advice and sunny attitude, his departure leaves a big gap in the team. He has built a real connection with the customers and his colleagues, and I know I speak for many when I say the service won't feel quite the same without him. However, the silver lining is that this isn't goodbye! I am happy to confirm that I will be making the trip to the Georgian Mall to continue having Raj assist with all my future mobility and accessory needs. Finding a customer service representative this reliable and knowledgeable is rare, and it's absolutely worth the extra drive to ensure I'm getting the best service possible. If you are reading this and need expert advice on a phone, plan, or accessory, please go see him. In conclusion, I cannot recommend Raj highly enough. If I could give him more than five stars, I absolutely would. His expertise, patience, and wonderful attitude make him a phenomenal employee and a genuine credit to the Bell brand. Raj, thank you again for all your help. I wish you the best in your new location and look forward to seeing you soon at the Georgian Mall store!
• KB

  Kate Batte

  Oct 11, 2025
  5.0
  Just went to the store and Raj was very kind, knowledgeable and helpful. I got what I needed and he took his time to help explain everything to me. Highly recommend!
• AA

  Aaron Alexander

  Oct 8, 2025
  5.0
  I came in to get a new phone and plan as my previous provider wasn't helpful. I dealt with Grace and Taj, I got a better deal than I though and a new phone. They were very patient and extremely helpful. I could not be happier

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