Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.6
321 reviews
5 stars
285
4 stars4
3 stars4
2 stars2
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Raj received numerous praises for his exceptional customer service, being described as knowledgeable, patient, and genuinely caring about customer needs.
Team Performance
Several customers highlighted the overall helpfulness and professionalism of the entire team, including Raj, Georgia, Ashley, Craig, and Grace.
Management Issues
Some reviews expressed concerns about management's treatment of staff, indicating a negative impact on the customer experience.
Mixed Experiences
While many customers had positive interactions, a few reported poor service, suggesting inconsistency in customer care.
- MMMarcia The Dog Nanny Murray2 days ago1.0After 26 years as a customer. I finally had enough and found a provider of internet able to service my area. So this morning Bell was working, new provider due this morning to do installation . Then Bell says there is an issue with Fibe box, which can't be fixed till Wednesday. Oh what a surprise. Yesterday I got a call from Bell Customer relations offering me my internet for just $50.00 unlimited a month when they have been charging me $121.00 a month. Bell is underhanded, if they are so scared of competition reduced your rates. Over playing games, to affect customers.
- LHLane HannanDec 18, 20251.0Useless people and customer care is garbage!
- CBChris BrophyDec 13, 20255.0Extra Stars for Ashley and Georgia! Thank you so much for all of your help. Great experience and so much help getting our sons new phone up and going!!
- BBbhavya bhavsarDec 2, 20255.0I recently bought two lines, a watch, and a phone from Ronnie, and the experience was amazing. He was super helpful, patient, and really knew what he was doing. Ronnie made the whole process smooth and stress-free, and he went above and beyond to make sure I got exactly what I needed. I’m really happy with the customer service and how everything turned out. Definitely a 5-star experience — highly recommend Ronnie!
- MFMargie FoksrusNov 18, 20251.0Absolutely Disgraceful Experience. I had plans to go into the Bell store today fully prepared to spend my time and money, but within seconds I overheard something that absolutely shocked me. From the BACK ROOM — loud enough for customers to hear, mind you — the (what I assume was) manager was yelling at a younger female employee. Excuse me?? You don’t even have the professionalism to lower your voice when customers are in the store? The poor girl sounded upset, and honestly, I felt terrible for her. I can’t imagine what the female employees must deal with on a daily basis if this is how management thinks it’s appropriate to “communicate.” Completely unacceptable in any workplace, let alone a customer-facing one. I didn’t even bother waiting around. I turned right around and walked out. If this is how staff are treated behind closed doors — loudly, no less — then I can only imagine how badly customers must get brushed off. Management seriously needs a reality check. Maybe try treating your employees with basic respect before pretending to offer customer service. Do better.
Frequently Asked Questions About Bell
What services does the Bell store at Orillia Square Mall offer?
The Bell store offers personal and business communications services including mobile phones, tablets, connected devices, Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
What are the opening hours of the Bell store at 1029 Brodie Dr, Severn?
The store is open Monday to Friday from 9:30 AM to 8:00 PM, Saturday from 9:30 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which payment methods are accepted at the Bell store in Orillia Square Mall?
Accepted payment options include American Express, Cash, Check, MasterCard, and Visa.
Where exactly is the Bell store located within Orillia Square Mall?
The Bell store is located at 1029 Brodie Dr, Level 1-9, Orillia Square Mall, Severn, ON, postal code L3V0V2.
What types of mobile plans and devices can I find at this Bell store?
You can find the latest smartphones, tablets, connected devices, mobile TV, rate plans, Lucky Mobile and Virgin Plus SIM cards, as well as accessories and trade-in options.
How can I contact the Bell store at Orillia Square Mall?
You can call the store directly at +1 705-327-3232.
What nearby stores can I visit for entertainment before or after visiting Bell?
Nearby you can visit Showcase cinema for movies or Dr.Comics for comic books and gifts.
Are there any nearby fashion or clothing stores close to the Bell store?
Yes, nearby fashion and clothing stores include La Senza, Eclipse, Bluenotes, Joseph Men's Clothier, Northern Reflections Stores, Ardene, and Nygard Fashion.
Where can I find food options near the Bell store at Orillia Square Mall?
You can visit Burger King nearby for fast food options.
Are there any healthcare or personal care services near the Bell store?
Yes, nearby personal care services include Slickers Salon Orillia for beauty and barber services, Cali Nails for nail care, and Pearle Vision for optometry services.