Virgin Plus

Reviews

• MA

  Mohomed Ayaz

  5 days ago
  5.0
  If you’re looking for a solid mobile provider with good pricing and fun extras, I’d definitely recommend khalid , he helped me through the process with kindness
• SR

  supun ravindu

  5 days ago
  5.0
  Got a package with home services from khalid wonderful service Thank you.
• MW

  Miguel Wrong

  Feb 21, 2026
  5.0
  Awesome service. Deep called me right back after missing my call to the kiosk. No agent has ever done that in my life.
• TD

  Tapan Dave

  Feb 18, 2026
  1.0
  I am extremely disappointed with the service I received today. I have been a loyal customer for over four years with two active lines, and this experience has seriously damaged my trust. I contacted the Loyalty and Promotions department seeking help with a better price on my current plan. Instead of support, the agent (Erica) acted unprofessionally, spoke in a dismissive manner, and laughed during the call. When confronted, she initially denied laughing, then later admitted it. This behavior is unacceptable, especially from a department meant to retain loyal customers. The call was escalated to Jack, who was unable to provide any assistance and simply stated nothing more could be done. Overall, no resolution was offered, and no one genuinely tried to help. I expect a reasonable review of my account and a fair adjustment to my current plan price. Loyal customers deserve better treatment.
• JL

  Janet Lumb

  Feb 17, 2026
  1.0
  Purchased a top up card in November (cash) for $100 for prepaid phone. Used it in February only to find what was given to me had already had already been used. Looked at the bottom of top up voucher to see date was 2024 not 2025. Spent 2 hours with Customer Service to investigate the situation. Exercise caution if you are buying vouchers for prepaid phones at this kiosk.

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