Virgin Plus

Reviews

• TD

  Tapan Dave

  Feb 18, 2026
  1.0
  I am extremely disappointed with the service I received today. I have been a loyal customer for over four years with two active lines, and this experience has seriously damaged my trust. I contacted the Loyalty and Promotions department seeking help with a better price on my current plan. Instead of support, the agent (Erica) acted unprofessionally, spoke in a dismissive manner, and laughed during the call. When confronted, she initially denied laughing, then later admitted it. This behavior is unacceptable, especially from a department meant to retain loyal customers. The call was escalated to Jack, who was unable to provide any assistance and simply stated nothing more could be done. Overall, no resolution was offered, and no one genuinely tried to help. I expect a reasonable review of my account and a fair adjustment to my current plan price. Loyal customers deserve better treatment.
• SM

  Sarah man

  Jan 24, 2026
  5.0
  Amy 很好，幫我轉到bell 5g ❤️ 很親切 幫助我很多
• VV

  Vicky

  Dec 7, 2025
  5.0
  今天来到Virgin的门店， 办理了一个特别合适我的机会， lucky的 ，也是bell旗下的手机计划品牌， $29-25gb， 是Amy和Emily帮助我的， 服务特别好！ boxing day还会回来签约新手机📱
• CZ

  Christy Zhang

  Dec 3, 2025
  5.0
  這個virgin店服務特別好！
• ES

  Emmanuel Sinnadurai

  Dec 1, 2025
  5.0
  Very friendly thank you Hailey